Site is in safe mode please take action

  • Resolved winternet24

    (@winternet24)


    4 months ago

    Hi,

    When I go into WooPayments I get a red banner that says

    Your site is currently in Safe Mode.?Please take action

    However when I click on that button it takes me the woo payments payments tab – and there is nothing to do. No actions, no buttons. Just the normal settings and nothing to action. All the documentation I read tells me it should have buttons around site transfers etc – but there are not appearing. What do I need to do?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @winternet24,

    Thanks for reaching out.

    I understand that you’re seeing a “Safe Mode” warning in WooPayments, but are unable to find any actions to take.

    WooPayments Safe Mode helps prevent disruptions to your store in cases where 2 or more sites are connected to the same WooPayments account.?

    Could you please help confirm if you have 2 or more sites connected to the same WooPayments account?

    In the meantime, you can learn more about WooPayments Safe Mode from this detailed guide.

    Thread Starter winternet24

    (@winternet24)

    Hi- I ran a test a long time ago on a staging site – but that site is now deleted. The documentation you refer doesn’t help as I’m not seeing the screens displayed.

    This is the first screen – see the red banner. .

    When I click on take action – this is what I see..

    • This reply was modified 4 months ago by winternet24. Reason: added images
    anastas10s

    (@anastas10s)

    Thank you for reaching back, with further details on this, @winternet24.

    This sounds account related, therefore, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    I will mark this topic as resolved as we’re discussing this via email now. (8503353-zen)

    Please continue the conversation in there.

Viewing 4 replies - 1 through 4 (of 4 total)
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