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Resolved alcofloo
(@alcofloo)

4 months, 1 week ago
In our webshop firstelementsstore.com we use several countries in- and outside Europe to send out our products. At this moment we want to add a new country, Estland or Malta or…. and build up the shipping method with the same basic methods as the other countries.

But when we look at the chart by checking the country it tells us:

For example Estland: Shipping, There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.

By previous made methods it tells us: f.e. USA: Shipping deliver to US: € 35,00

This means that it still works but it is impossible to add new “working” countries

Hopefully someone already find out the solutions when they had the same problem.
- This topic was modified 4 months, 1 week ago by alcofloo. Reason: extra info
The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

carolm29 (woo-hc)
(@carolm29)

4 months, 1 week ago
Hey there, @alcofloo! Thanks for contacting us. I’m happy to help you.

Are you using the default WooCommerce shipping settings or are you using any plugins to set it up?

If you are using our default settings:

Can you please share some screenshots to help us investigate this further? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

We need screenshots of:
- WooCommerce > Settings > Shipping
- WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone (please share this for all zones)
- WooCommerce > Settings > Shipping > Click on Edit on a Shipping Zone > Click on edit on each shipping method so we can check the specific settings (please share this for all methods)
- The cart/checkout page with the issue
Looking forward to your reply.

Have a wonderful day!
Thread Starter alcofloo
(@alcofloo)

3 months, 4 weeks ago

Sorry for the late response, I was out of the office for a short period. We use the default WooCommerce settings, no plugin.

We use approx. 15 countries, which work well. They are there already for more than 4 months till 2 years. But last week we get this issue with adding new countries. No mather which country and which shipment method.

You can find Images via links below:

overview: https://snipboard.io/1lNRXV.jpg

Malta: https://snipboard.io/rbfvEC.jpg – https://snipboard.io/gZCcWJ.jpg – https://snipboard.io/TsMKrd.jpg

Malta shipping issue checkout: https://snipboard.io/wG7kOf.jpg

Netherlands: https://snipboard.io/a0W5LX.jpg – https://snipboard.io/TaP1HF.jpg – https://snipboard.io/YyNd1A.jpg
Plugin Support Shameem R. a11n
(@shameemreza)

3 months, 4 weeks ago
Hi @alcofloo

Thanks for sharing additional information.

From the screenshots you’ve shared, I can see that you’ve correctly set up Malta’s shipping zones and methods, yet it’s not working as expected. Also, you’ve added two zones for the Netherlands, which could be an issue for the Netherlands. Can you remove one and keep only one?

Once done, head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
Next, please clear your browser cache and then check again.

If the problem persists, it might be due to a plugin conflict, so I suggest temporarily deactivating all other plugins to see if that resolves the issue.

I look forward to your reply and further assisting you with this matter.
Plugin Support Shameem R. a11n
(@shameemreza)

3 months, 2 weeks ago

Hi @alcofloo

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks!

Thread Starter alcofloo
(@alcofloo)

2 months, 3 weeks ago

Hi Shameem,

i’m sorry for the delay, but we had summer holiday till last week. I understand that it’s not the best excuse, but it is ?? . The problem isn’t solved at all, I tried all the options you asked and suggested, but it didn’t help at all.

Maybe you still will help me with this issue. Thanks in advance

carolm29 (woo-hc)
(@carolm29)

2 months, 3 weeks ago

Hey, @alcofloo!

No need to apologize, we are here to help whenever you need ?? I hope the summer holiday was great!

The problem isn’t solved at all, I tried all the options you asked and suggested, but it didn’t help at all.

Since the steps shared did not help, let’s try a conflict test to see if there’s something interfering with this.

To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

— Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

— It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

You can find more about this in this guide.

Please let us know about your findings.

Have a wonderful day!

Thread Starter alcofloo
(@alcofloo)

1 week, 5 days ago

It is been a while that we talked about this problem. But it’s solved there we can’t find any solution. We tried an other theme and also tested this with a staging site. Nothing is helping us as you suggested in all the info above in this topic.

The countries where we have this problems are Malta, Estland and South Korea. Is there something different for these countries which gives us this problem.

Hopefully there is still hope to solve the problem. thanks in advance

Plugin Support Reynier C. (woo-hc)
(@reynierc)

1 week, 4 days ago

Hi @alcofloo ,

Thanks for getting back to us. It seems a bit odd that there are issues with these countries. Could you perhaps try re-creating one shipping zone from scratch, for instance the one for ‘Malta’ by following this guide? Before doing so, please make sure WooCommerce is updated to the latest version and that you’ve secured a backup.

If that doesn’t solve it, I’d like to check some other angles. Please send us the system status report so I can check your site’s setup for any other possible causes. You can find it by going to WooCommerce → Status, selecting Get system report, and then Copy for Support.

Looking forward to getting this sorted out.

Thread Starter alcofloo
(@alcofloo)

1 week, 3 days ago

Hi, thanks for your response.

Making a new Malta doesn’t work, same problem. Strange that some countries work and others give this problem.

Below the info you asked for, hopefully there is something which give the problem.

Thanks in advance

——————-

` WordPress Environment WordPress address (URL): https://www.firstelementsstore.com Site address (URL): https://www.firstelementsstore.com WC Version: 9.4.1 Legacy REST API Package Version: ? 1.0.4 Action Scheduler Version: ? 3.8.2 Log Directory Writable: ? WP Version: 6.7 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: nl_NL External object cache: – Server Environment Server Info: LiteSpeed PHP Version: 8.0.30 PHP Post Max Size: 128 MB PHP Time Limit: 30000 PHP Max Input Vars: 1000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.6.18-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Active Plugins (48) Allround Connect WooCommerce To Bol.com: by Allround Connect – 2.6.9 Allround Connect Bol.com Product Content: by Luka Leppens – 1.0.71 Advanced Dynamic Pricing voor WooCommerce: by AlgolPlus – 4.9.0 All in One SEO: by All in One SEO Team – 4.7.4.2 Business Bloomer WooCommerce Add To: Cc: Bcc: Email Recipients: by Business Bloomer – 2.3.20240214 Boekuwzending for WooCommerce: by Boekuwzending.com – 2.3.3 Custom field finder: by Team Yoast – 0.4 Envato Market: by Envato – 2.0.12 Extendify WordPress Onboarding en AI Assistent: by Extendify – 1.15.3 Font Awesome: by Font Awesome – 4.5.0 WP Cookie Consent: by WPEkaClub – 3.6.4 Google for WooCommerce: by WooCommerce – 2.8.6 Site Kit by Google: by Google – 1.139.0 Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.1 WPCode Lite: by WPCode – 2.2.3 KingComposer: by King-Theme – 2.9.6 Mollie Payments for WooCommerce: by Mollie – 7.8.2 Notibar – WordPress Notification Bar: by Ninja Team – 2.1.4 Popup Builder – Create highly converting, mobile friendly marketing popups.: by Looking Forward Software Incorporated. – 4.3.5 Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.1.1 Quick Page/Post Redirect Plugin: by anadnet – 5.2.4 Redux Framework: by Team Redux – 4.5.0 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 Rename XMLRPC: by Jorge Bernal – 1.1 Slider Revolution: by ThemePunch – 6.6.20 WPML Multilingual CMS: by OnTheGoSystems – 4.6.13 TablePress: by Tobias B?thge – 2.4.4 Techmarket Extensions: by MadrasThemes – 1.4.21 Tidio Chat: by Tidio LLC – 6.0.22 WebwinkelKeur: by Albert Peschar – 3.37 Advanced Order Export For WooCommerce: by AlgolPlus – 3.5.6 WooCommerce.com Update Manager: by Automattic – 1.0.3 WooCommerce EU/UK VAT Compliance (Premium): by David Anderson – 1.31.1 Google Analytics for WooCommerce: by WooCommerce – 2.1.7 WooCommerce Legacy REST API: by WooCommerce – 1.0.4 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.8 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.0 WooCommerce: by Automattic – 9.4.1 WP All Import: by Soflyy – 3.7.9 WP Fastest Cache: by Emre Vona – 1.3.2 WP Mail Logging: by WP Mail Logging Team – 1.13.1 WPForms: by WPForms – 1.9.2.1 WPML All Import: by OnTheGoSystems – 2.3.0 WPML Media Translation: by OnTheGoSystems – 2.7.4 WPML String Translation: by OnTheGoSystems – 3.2.14 WPForms Multilingual: by OnTheGoSystems – 0.4.0 YITH WooCommerce Compare: by YITH – 2.44.0 YITH WooCommerce Product Bundles: by YITH – 2.11.0 Inactive Plugins (9) Country Based Restrictions for WooCommerce: by zorem – 3.6.7 Hotjar: by Hotjar – 1.0.16 LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2 Mailchimp for WooCommerce: by Mailchimp – 4.4.1 One Click Demo Import: by OCDI – 3.3.0 Pinterest for WooCommerce: by WooCommerce – 1.4.12 WooCommerce EU VAT Assistant: by Aelia – 2.1.17.241007 WPC Product Bundles for WooCommerce: by WPClever – 8.1.3 WP Word Count: by RedLettuce Plugins – 3.2.4 Must Use Plugins (1) Health Check Troubleshooting Mode: by – 1.9.2 Settings Legacy API Enabled: ? Force SSL: – Currency: EUR (€) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb) yith_bundle (yith_bundle) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 2 MB WC Pages Shop base: #14 – /shop/ Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: ? Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #463 – /algemene-voorwaarden/ Theme Name: Techmarket Version: 1.4.21 Author URL: https://madrasthemes.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Overrides: techmarket/woocommerce/archive-product.php techmarket/woocommerce/content-product.php version 3.6.0 is out of date. The core version is 9.4.0 techmarket/woocommerce/global/quantity-input.php version 7.8.0 is out of date. The core version is 9.4.0 techmarket/woocommerce/loop/loop-end.php techmarket/woocommerce/loop/loop-start.php techmarket/woocommerce/content-product_cat.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update | Clear system status theme info cache</code></pre> Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: product-data-views experimental-blocks minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system blueprint reactify-classic-payments-settings use-wp-horizon Daily Cron: ? Next scheduled: 2024-11-16 07:05:13 +01:00 Options: ? Notes: 182 Onboarding: completed Action Scheduler Complete: 6.324 Oldest: 2024-10-15 09:34:01 +0200 Newest: 2024-11-15 08:26:19 +0100 Failed: 776.959 Oldest: 2022-01-19 08:45:20 +0100 Newest: 2024-11-15 08:32:58 +0100 Pending: 20 Oldest: 2024-11-15 08:33:02 +0100 Newest: 2024-12-08 10:58:00 +0100 Status report information Generated at: 2024-11-15 08:33:14 +01:00 `

Plugin Support RK a11n
(@riaanknoetze)

1 week, 2 days ago

Thanks for sharing that status report! Just to confirm: By Estland you mean Estonia, right? I just want to make sure whether this is a custom country being added through additional code or whether it’s just a local name for an existing country already found in WooCommerce ??

This is just hunch that I want to rule out: When saving the settings for the Free Shipping methods for these new countries, can you enter the “Minimum bestelbedrag” without the decimal and the numbers after the decimal (e.g. €125 instead of €125,00)?

Thread Starter alcofloo
(@alcofloo)

4 days, 6 hours ago

Hi there,

The problem doesn’t change after your suggestions.

Estland (dutch language) Estonia (UK language) automatic change on the site.

I can’t change the amount to 15 – it automatically change back to 15,00. I tried also free of charge, there it also gives me no options for sending out to Estonia.

The problem is strange and persistent.

I don’t know anymore what I can ask from you to get a solution ??

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

1 day, 11 hours ago

Hello alcofloo,

Thank you for your reply and further clarification.

To troubleshoot further, I recommend creating a staging site.
Then change the site language to English and disable all the plugins except WooCoommerce.
Lastly, change the theme to a default one like Twenty Twenty-Four.

I aim to check whether this issue persists in the default environment.
If the issue is resolved, we can work our way back and find the root cause.

Let me know if you have any questions. ??

Best regards.