• niazpur

    (@niazpur)


    Hi

    I have recently noticed that my older orders are not being displayed on order tab of woocomerce. I can see only two rders of the current year 2024 but if you see below in the screenshot of my database, I have the orders from the previous years as well

    Please find below the system status report:

    WordPress Environment<br><br>WordPress address (URL): https://seisense.org<br>Site address (URL): https://seisense.org<br>WC Version: 9.1.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.6<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.2.20<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.3.39-MariaDB-cll-lve<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 9.1.2<br>WC Database Prefix: wpfz_<br>Total Database Size: 14.75MB<br>Database Data Size: 11.54MB<br>Database Index Size: 3.21MB<br>wpfz_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpfz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpfz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpfz_woocommerce_downloadable_product_permissions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB<br>wpfz_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpfz_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.17MB + Engine InnoDB<br>wpfz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpfz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpfz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpfz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine 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Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpfz_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>wpfz_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB<br>wpfz_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpfz_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpfz_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpfz_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpfz_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpfz_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpfz_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpfz_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts<br><br>attachment: 121<br>client: 5<br>nav_menu_item: 54<br>offer: 3<br>page: 14<br>post: 2<br>product: 7<br>product_variation: 21<br>shop_coupon: 1<br>shop_order: 2<br>slide: 1<br>template: 1<br>wpcf7_contact_form: 2<br>yaymail_template: 11 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? 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See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Archive Template: Your theme has a woocommerce.php file<br>you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.<br><br>Overrides: betheme/woocommerce/archive-product.php<br>betheme/woocommerce/cart/cart-totals.php<br>betheme/woocommerce/cart/cart.php<br>betheme/woocommerce/cart/cross-sells.php<br>betheme/woocommerce/cart/mini-cart.php<br>betheme/woocommerce/cart/proceed-to-checkout-button.php<br>betheme/woocommerce/checkout/form-checkout.php<br>betheme/woocommerce/content-product.php<br>betheme/woocommerce/content-single-product.php<br>betheme/woocommerce/global/form-login.php<br>betheme/woocommerce/loop/loop-end.php<br>betheme/woocommerce/loop/loop-start.php<br>betheme/woocommerce/loop/no-products-found.php<br>betheme/woocommerce/loop/pagination.php<br>betheme/woocommerce/myaccount/downloads.php<br>betheme/woocommerce/notices/error.php<br>betheme/woocommerce/notices/success.php<br>betheme/woocommerce/single-product/add-to-cart/external.php<br>betheme/woocommerce/single-product/meta.php<br>betheme/woocommerce/single-product/product-image.php<br>betheme/woocommerce/single-product/product-thumbnails.php<br>betheme/woocommerce/single-product/related.php<br>betheme/woocommerce/single-product/sale-flash.php<br>betheme/woocommerce/single-product/tabs/description.php<br>betheme/woocommerce/single-product/tabs/tabs.php<br>betheme/woocommerce/single-product/title.php<br>betheme/woocommerce/single-product/up-sells.php<br>betheme/woocommerce/single-product-reviews.php WooPayments<br><br>Version: 7.9.1<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 223657791<br>Account ID: acct_1Nraxd2HZhw92MHY<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>pattern-toolkit-full-composability<br>product-pre-publish-modal<br>printful<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ? 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    Looking forward to your support.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • anastas10s

    (@anastas10s)

    Hi @niazpur

    Thank you for reaching out — we’re happy to help!

    Per the site’s System Status Report (SSR), it appears only two orders are currently in the system.

    Just to clarify, has there been a migration, or database manipulation actions been taken, prior to noticing orders older than 2024 not appearing, perhaps?

    I hope this is helpful! Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

    • This reply was modified 4 months ago by anastas10s. Reason: typo
    Thread Starter niazpur

    (@niazpur)

    Hi @anastas10s ,

    I have never migrated the database or tried to manipulate it. I try to keep things simple and update the plugins as soon as I receive any update notfications. So, I am not sure when exactly this problem happened or which plugin update might have caused this issue.

    Thanks

    Hey, @niazpur!

    Thanks for confirming!

    Do you have any back ups you could restore on a staging site to see if they have the data from the other orders?

    ?I can see only two rders of the current year 2024 but if you see below in the screenshot of my database, I have the orders from the previous years as well

    Since we are not able to see a screenshot, I just wanted to confirm: as I understand you looked on the database and the other orders are there, correct?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter niazpur

    (@niazpur)

    Yes, all the previous orders are available in the order table of database.

    anastas10s

    (@anastas10s)

    Thank you for reaching back, clarifying things further, @niazpur.

    As a next step, I’d recommend testing with migrating (for testing purposes) to a new/fresh site, and see if they appear there.

    Below, are a few resources, to assist you in that:

    Jetpack VaultPress Backup for WooCommerce has a 14-day trial period currently, by the way.

    I hope this helps! Let us know how it goes.

Viewing 5 replies - 1 through 5 (of 5 total)
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