Online user checks

Hi @spielo

Thank you for opening the thread.

We have simplified the settings and checks for tracking online users, and we have concluded that this method provides the best performance and offers more accurate data.

Could you please let us know how changing this value might help you? Also, what value was it set to previously?

Regards,

Hi, thanks for the replay,

this value is setting to control where is traffic comes from in real time zone we setting by 3600, because we control in time frame our geo ip blocking it is working correct.

Thank you for your feedback! We’ve created a new document to assist you in modifying user online intervals.

You can access it here: Customizing User Online Status Intervals in WP Statistics.

This was i m looking for, thanks

Hello, the same thing before we use 120 seconds on value to have the list of people over 120 seconds in online user and also in “online” with the removal of this setting we see a lot less people on the site, I guess it’s related to that. I am back to version 14.8.1 for the moment Do you think you will restore this function? THANKS

an the same with 14.9.1, the “views” (track views) not increase is is very strange what is the solution ? wait another version of plugin.

Hi @varactu

We recommend using the latest version. To use the 120-second feature based on previous settings, you can add the following code to your theme’s functions.php file:

function custom_reset_user_online_time($reset_time) {
    return 120;
}
add_filter('wp_statistics_reset_user_online_time', 'custom_reset_user_online_time');

Also, in the latest update, we have improved the bot detection algorithms, which may result in reduced statistics. You can manage exclusions according to your needs from the Settings – Filtering & Exceptions section.

I hope this helps you.
Kind regards,

ok thanks but not solved my problem.

With version 14.9.1 I no longer see my visitors on the site. I thought it was due to the 120 seconds but obviously not I think that the problem is that I use Ezoic as a front-end (proxy) and that it is Ezoic which comes to recover my pages, with version 14.8.1 I have the visitors which are displayed, the pages which ‘they consult everything that works, as if with version 14.9.1 the plugin is no longer capable of recovering visits. Could this be an avenue for you? THANKS

Hi @varactu

Since we do not fully understand your issue, we think that your site might be operating in a headless mode. Therefore, you can resolve your issue by using the following documentation and changing the nonce to a signature.
How to Track Visitor Statistics in Headless WordPress Themes Using WP Statistics
Managing Request Signatures

Additionally, we have prepared a comprehensive article about issues related to visit tracking at the link below. Please review the article step by step.
Step-by-Step Guide to Troubleshoot Tracker

I hope this documentation resolves your issue. However, as we mentioned initially, we do not fully understand your problem. If the issue persists, please explain the problem to us through a screenshot or video if possible, so we can resolve it.

Best regards.

The problem is that in version 14.9+ not all current users are displayed in the online list, which works without problems in version 14.8. We mean real users and not bots! That’s why we have also switched back to the old version and are using 14.8 again.

yes exactly this the same problem, we have to stay in version 14.8

hello the same problem with version 14.9.2 :(…

We stay in 14.8.1

could you check this for our side ? is not normal thanks

in “On line” with 14.9.2 nothing, but when i revert in 14.8.1 no probleme the user is in list, with title of page, ….

there is a big problem since 14.9 version.

Could you check the difference beetween 14.8 and 14.9 version ?
thanks a lot

Dear @spielo @varactu

Please check what the Main IP Detection Method option is set to in the Settings – IP Detection section of your website.

Please set it to Sequential IP Detection (Recommended) and in version 14.9.2, with the Tracking Method set to Client Side Tracking and Bypass Ad Blockers enabled, check whether the visits are being recorded correctly or not?

We are waiting to hear the result.
Sincerely,

Hello Amir, no it doesn’t work although in version 14.8.1 no problem. I will explain our configuration to you, we have a cloudflare proxy at Ezoic on the front end which caches the site pages, with the new version of the plugin we no longer see the connections arriving on our site. It doesn’t matter if you’re on client side or server side, it doesn’t change anything.

The only connections I see are pages that are not cached, they arrive with Ezoic IPs. If this can help you debug this problem. I am back to version 14.8.1 for the moment.

For information, if I switch the old 14.8.1 plugin to “Sequential IP Detection” detection mode I see the connections but with Cloudflare IPs and not real visitors, for this to work I have to be in “Use REMOTE_ADDR” THANKS