Timeout uploading images

  • Resolved kiwipete1

    (@kiwipete1)


    4 months, 2 weeks ago

    hi, I’m looking for some help with a timeout error I’m running in to when submitting a form containing an image of size > 1MB (appox). I’m stumped here. I’m not sure if it’s a plugin issue, a page/site issue or an issue with the hosting service (Bluehost).

    Submitting the same form without an image works successfully, and submitting the form with a small image ( appox <1MB) is usually successful too, but any submit with a larger image generally fails with a timeout error. I’ve been testing with images between 2MB and 4MB and the form is consistently timing out. The odd thing is that when I check WP I can see a new entry in Posts, and a new image is populated in the media library…..but for some reason the front end won’t display the success page/message and instead gives a timeout error

    I’ve tried submitting for a few different devices and both a wi-fi and 4G network…without success.

    I’ve deleted and recreate the site pages and uninstalled/reinstalled the plugin.

    Any suggestions son this one? I’ve had a look through the forum but can’t see anything similar.

    thanks

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jeff Starr

    (@specialk)

    Glad to help.

    Not sure but it sounds like the server configuration/settings have a limit on allowed upload/post file sizes. Best advice would be to ask your web host for help. They will be able to increase the max allowed sizes and/or explain how to do it. It is very common for web hosts to establish limits but most good hosts make it possible to increase them as needed. Just fyi: this and other file-upload troubleshooting tips are collected in this post.

    I hope this helps, let me know if I can provide any further information.

    Thread Starter kiwipete1

    (@kiwipete1)

    hi Jeff, thanks for the quick response. Much appreciated. I’ll try web host and see if maybe media uploads are limited/throttled somehow.
    Meanwhile I’ve gone through and set up a new test site on my wordpress instance….and re-installed the plugin with image uploads enabled. Have tried a couple of larger images (appox 3MB), so far they’ve both uploaded successfully….so that’s some progress! They’re incredibly slow to upload though….it’s taking over 60 seconds for the success message to display after hitting the submit button on the form.
    I’ll reach out to the web host and see if there’s some limit set up on their side.

    cheeers
    pete

    Plugin Author Jeff Starr

    (@specialk)

    Yeah there is nothing in the plugin that interferes with WP media upload functionality. The plugin simply taps into that for any file uploads. Hopefully your web hosts are able to help. As explained in the article linked in my previous reply, there are numerous things to check. When asking your web host, the following config/variables may be involved:

    memory_limit
max_execution_time
max_input_time
post_max_size
upload_max_filesize
file_max_uploads

    I hope this helps, let me know if I can provide any further information.

    Thread Starter kiwipete1

    (@kiwipete1)

    Much appreciated, thanks Jeff. The linked post is super helpful. I’ll work my way through that.

    Thread Starter kiwipete1

    (@kiwipete1)

    hi Jeff, just wanted to let you know I think this has been resolved. I reached out to Bluehost support today, their solution wast to add the plugin ‘Default to GD’ to my WP instance. As the name suggests it sets GD as default WP_Image_Editor class. I’m totally new to WP so I’m not sure exactly what the effect of this is….but it does seem to have resolved my timeout issue. I’ve since tested a bunch of image uploads and haven’t hit the timeout issue again. The upload/submit does seem to be faster now too.
    Anyways, just wanted to loop back here and let you know in case anyone else comes across the same issue.

    Pete

    Plugin Author Jeff Starr

    (@specialk)

    Understood, glad you got it sorted Pete.

    Best to you and your WP project. Cheers.

Viewing 6 replies - 1 through 6 (of 6 total)
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