Still having issues with free rule delivery

Hey there, @zelasco! Thanks for contacting us. I’m happy to help you.

Thanks for the screenshots.

From the screenshots I’m not able to see which address you used on the checkout test, nor can I see what shipping zones are added.

So, since the website automatically fills the Region field with Buenos Aires, I used a Buenos Aires zipcode to test it and the free shipping showed on my end. I even used the same product as you.

Can you please confirm if the address you used is set up on the shipping zone?

Can you please try a different browser to check if it works?

Please let us know how it goes ??

Have a wonderful day!

here

https://prnt.sc/TZPT_VKB6860

Just in case the postal code setting in “CABA” Ciudad de buenos aires

https://prnt.sc/EJOmIncTL-SQ

For any reason some zones works, and another fails free delivery

Hi carolm29 ? Any new on this matter?

Apparently there is a conflict with the plugin “Checkout Field Editor for WooCommerce“, I have now deactivated it and based on the tests I did, it is working correctly. Can you recommend a free plugin to edit the checkout fields?

Hi @zelasco,

Apparently there is a conflict with the plugin “Checkout Field Editor for WooCommerce“, I have now deactivated it and based on the tests I did, it is working correctly.?

We’re happy to learn you’ve been able to identify the culprit. And thank you for sharing the solution here, as this may help other merchants facing the same problem.

Can you recommend a free plugin to edit the checkout fields?

We have a in-house built extension for Checkout Field Editor, you can learn more about it here: https://woocommerce.com/products/woocommerce-checkout-field-editor/.

Since this product is developed by us, you can expect full compatibility. And it’s also maintained and supported by us so if you have any issues with it, our Happiness Engineers will be there to assist you.

Keep in mind, if you want to try our products, you can leverage our 30-day refund policy. In a nutshell, it gives you 30 days to try it out, and if the product doesn’t work the way you need or you think another product would work better, we are more than happy to offer a full refund. You’ll find the details of [our refund policy here](https://woocommerce.com/refund-policy/).

Cheers!
-OP

Good Morning, Seems to the issue appears again (erratic) in some of the zones I created ( I have tested in all browser and incognited mode)

Here is screenshots for:

Zone created with zip codes (1900,1896,1864,1862) : https://prnt.sc/CmskvdwEPrU_

Delivery cost at $6200: https://prnt.sc/IYVfiQ-aiggk

Test check out : https://prnt.sc/dA8n6BqmS9u2

Good Morning, Any chance to see this issue?

Adding more information on this issue

I have tried delete and ad the fee again, and the rate for the zone works in the check out

Same for free

After so many test, For example: If I Delet and add again the amount for free delivery, works

Hello zelasco

Thank you for your reply.

Could you confirm if you still have the “Checkout Field Editor for WooCommerce” plugin installed?

As you have already identified this plugin is causing a conflict and breaking the Checkout page.
Therefore, I suggest disabling this plugin and checking if the error still occurs.

Have you looked at our Checkout Field Editor plugin?
Please let me know if you have any questions. ??

Have a great day!

Best regards.

Hi, We are not using “Checkout Field Editor for WooCommerce” anymore

The problem is that sporadically, some areas stop showing free shipping

If you try now: Zone: Sudamerica, Argentina, Buenos Aires – any of this Zip codes:

1765
1757
1755
1758
1759
1714
1716
1718
1722
1713
1715
1742
1743
1744
1745
1686
1736

You will not see the free Shipping on +$70000

And if I edit again the free shipping parameter and saved again, will works

Hello zelasco

Thank you for your reply.

I tried multiple combinations with the zip codes and addresses you shared.
Every time, I see a shipping cost.

For better understanding, could you input the data that caused the error?
Once that happens share a full-page screenshot with me so I can compare that with my tests.

Looking forward to your response. ??

Best regards.

• This reply was modified 4 months, 1 week ago by Zubair Zahid (woo-hc). Reason: typo