plugin not showing files added to uploads folder

Here is our problem:

We have uploaded SVG files to the correct folder in “uploads” via sftp. But when we run the media sync plugin, it is not showing them so we cannot sync to the media area in wordpress. It has worked in the past so this is very strange. It shouldn’t be an issue with the file type either in our case. Doesn’t matter how many times we rescan. It doesn’t show the files in uploads/2024/07/ and we have confirmed they are in fact there.