• Hello,

    We’re using the Tooltipy plugin version 5.4 (also we bought a PRO version years ago). We detected that the plugin duplicates the tooltip texts within the Accordion element which is available in the Enfold Theme.

    Please have a look at the included site, the tooltip “Word sketch” which is included in the Accordion titles is duplicated and it seems the rest of the title after this tooltip is repeated as well.

    • This topic was modified 4 months, 3 weeks ago by michalske.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Jamel.Z

    (@lebleut)

    Hi @michalske,

    I inspected the page and noticed the duplication,

    Have you made sure that Tooltipy is responsible for that ? because in the accordion “Word sketch” is not considered as a tooltip

    Please disable Tooltipy and see if it’s still duplicating

    If not, please try to use Tooltipy OO version from github (you will not loose any of your data and can get back to the basic version any time) https://github.com/lebleut/Tooltipy-OOP

    Let me know

    Thread Starter michalske

    (@michalske)

    Hi Jamel.Z,

    Thank you for inspecting this.

    I agree that the Accordion titles don’t contain tooltips in a way to border with standard Tooltipy elements such in case the tooltip is highlighted. (Our settings of the plugin highlight only the first occurrence of the tooltip).

    However, when I disable Tooltipy and the issue disappeared. Please check it now when the plugin is disabled, the problem is solved. Therefore I reported it here.

    Update: I have tried to install the version Tooltipy-OOP (just download a zip archive from GitHub), then upload to Plugins and install it (just via the WordPress plugin interface), the pluggin cannot be activated due to

    Plugin could not be activated because it triggered a?fatal error.

    • This reply was modified 4 months, 2 weeks ago by michalske.
    • This reply was modified 4 months, 2 weeks ago by michalske.
    Plugin Author Jamel.Z

    (@lebleut)

    Hi back @michalske

    I did the same as you did with Tooltipy OOP and got nothing as error

    Please make sure you are getting the archive from the main page : https://github.com/lebleut/Tooltipy-OOP and that you’ve properly installed it (maybe it’s already existing in your plugins list!)

    And if the error is still showing up please mention the error message here so I can check

    It would be the fast solution to your issue so far because I’m not available to check the plugin code and fixe it right away since I’m busy with other projects

    Thanks

    Thread Starter michalske

    (@michalske)

    I have tried to install it on another website and the same error occur:

    Plugin could not be activated because it triggered a fatal error.

    There are no details, nor does the browser console contain any information about the issue. On one website, we use the Enfold theme, while the other website only has the default theme Twenty Twenty. Perhaps the version of our PHP (8.1.18) could be causing the problem?

    Plugin Author Jamel.Z

    (@lebleut)

    I’ve already installed Tooltipy on PHP 8.1.23 and it’s working fine

    Please try to activate the debug mode and check the log file to get the info about the fatal error if possible

    Thanks

    tsvoboda

    (@tsvoboda)

    Hi,
    the problem with activation of Tooltipy OOP Plugin could not be activated because it triggered a fatal error. is in class-settings.php. You need to replace:

    <? else: ?>
    alert('No JS callback, Check console for results')
    console.log(response)
    <? endif; ?>

    with:

    <?php else: ?>
    alert('No JS callback, Check console for results')
    console.log(response)
    <?php endif; ?>

    The same problem is also in class-posts-metaboxes.php and class-tooltip-metaboxes.php.

Viewing 6 replies - 1 through 6 (of 6 total)
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