Stuck creating a job

  • Resolved ccesar

    (@ccesar)


    4 months, 3 weeks ago

    Hello,

    The plugin was creating backups correctly, but since the website was migrated to another server, it has stopped making backups and restores.
    The plugin is updated to version 1.3.2, but the issue also occurred with version 1.2.4.
    The old backups made before the migration are shown in the backup history.

    On the server, I have the following parameters:

    • max_execution_time: 60000
    • max_input_time: 60000
    • max_input_vars: 100000
    • memory_limit: 2048M
    • post_max_size: 80M
    • session.gc_maxlifetime: 1440
    • session.save_path: /var/cpanel/php/sessions/ea-php74
    • upload_max_filesize: 16M

    In Tools > Site Health, I have 3 errors:

    1 – The REST API encountered an error
    The REST API is one way that WordPress and other applications communicate with the server. For example, the block editor screen relies on the REST API to display and save your posts and pages.

    When testing the REST API, an error was encountered:

    2 – Your site could not complete a loopback request
    Loopback requests are used to run scheduled events and are also used by the built-in editors for themes and plugins to verify code stability.
    The loopback request to your site failed, this means features relying on them are not currently working as expected.
    Error: cURL error 6: Could not resolve host: https://mywebsite.pt (http_request_failed)

    3 – A scheduled event has failed
    The scheduled event, action_scheduler_run_queue, failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.

    Note: The website address was changed to mywebsite.pt just to illustrate the problem here.

    The website migration was done by manually replacing the wp-content folder and importing the database via the cPanel terminal because Backuply wouldn’t progress past 10%.

    What could be the issue? Something related to DNS?

    • This topic was modified 4 months, 3 weeks ago by ccesar.
    • This topic was modified 4 months, 3 weeks ago by ccesar.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Backuply

    (@backuply)

    Hello,

    We are sorry for the inconvenience caused.
    From what you have stated, it seems like, the server you are on is unable to resolve the IP of you domain.
    Would you please disable your htaccess rules to see if it helps.

    Would you please tell after migration have you tried to access your website from other devices and did it work?

    Would you please check the access logs of your servers and see if you find some errors there?

    What curl Error 6 means is that, when the your server is making request to your domain it should translate to an IP, which is not happening.

    Regards,
    Backuply Team

    Thread Starter ccesar

    (@ccesar)

    Hello

    Yes, I can access the website and the BackOffice without any problems, on both desktop and mobile, through any network.
    In the BackOffice, I can do everything without issue, including creating and updating pages, installing and updating plugins, etc.
    The only thing that doesn’t work is making backups or restores with Backuply.

    Apparently, there was an issue with the internal DNS, which caused the problem with Backuply. Everything else was functional.

    Thanks

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    Would you please tell at what point the backup is stuck? the percentage, so we can narrow down on possible issues.

    Regards,
    Backuply Team

    Thread Starter ccesar

    (@ccesar)

    The backup gets stuck at 17%, and the restore gets stuck at 10%.

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    Thanks for the information, from what you have mentioned, it seems like something is blocking the request Backuply makes. It usually happens when Backuply makes call it itself, so either its ending up in a 404 error, or Mod Security is blocking it. Would you please check your htaccess and see if you find any rule which could be blocking PHP, or see Mod security logs if enabled and see if it is blocking backup_ins.php.

    Regards,
    Backuply Team

    Thread Starter ccesar

    (@ccesar)

    Hello,

    The structure of the htaccess is the one generated during the WordPress installation, with the addition of the changes made by some plugins when they were installed.

    The problem with Backuply was resolved after fixing an issue with the resolution of internal DNS.

    We were able to access the site and BackOffice from any network and do everything without any limitations in the BackOffice, only Backuply could not perform backups or restores, with the backup stopping at 17% and the restore at 10%, as I mentioned earlier.

    After IT fixed the internal DNS, Backuply started working without any problems.

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    Thanks, for updating us about it, as the issue has been resolved, will close this thread. Do let us know if you face any other issue?

    Regards,
    Backuply Team

Viewing 7 replies - 1 through 7 (of 7 total)
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