Password field greyed out Other SMTP?

Hi there @slates27,

Thanks for reaching out! My name is David and I’m with our support team.

If the settings for the mailer are greyed out and unable to be changed, those settings are likely being controlled by settings in your wp-config.php file, just as you mentioned.

The wp-config.php file is typically located in the root of your WordPress installation. In case it helps, this is a screenshot of the root of a typical WordPress filesystem: https://a.supportally.com/i/ArkZl5

In case it helps, this part of our guide discusses the settings for the Other SMTP mailer:

https://wpmailsmtp.com/docs/how-to-secure-smtp-settings-by-using-constants/#Enabling_Constants_in_WordPress

If those settings are already in the file, you can modify them as needed.

I hope that helps! Have a great day!

Hi David,

Thank you for your response. I tried various things today with my wp-config.php file, but still flummoxed.

The last thing I tried was as below:

define( ‘WPMS_ON’, true );
define( ‘WPMS_SMTP_HOST’, ‘itathome4u.com’ ); //
define( ‘WPMS_SMTP_PORT’, 465 ); //
define( ‘WPMS_SSL’, ‘ssl’ ); //
define( ‘WPMS_SMTP_AUTH’, true ); //
define( ‘WPMS_SMTP_USER’, ‘en……[email protected]’ ); //
define( ‘WPMS_SMTP_PASS’, ‘my password’ );
define( ‘WPMS_SMTP_AUTOTLS’, true );
define( ‘WPMS_MAILER’, ‘smtp’ );

is that correct? Am I missing something?

Thanks again

Hi there @slates27,

Thanks for the response, and I do apologize for the delay. Just to be clear, if you disable the constants with define( ‘WPMS_ON’, false ); does the problem still continue? If so, you might have this setting added into some other file.

If you’re not sure where it might be, try deactivating your other plugins to see if there may be another plugin causing this. If the problem goes away, turn the other plugins back on one at a time until the problem comes back. That should narrow it down to sort out where the problem is coming from.

If the problem doesn’t go away, it may be coming from the theme.

I hope that helps! Have a great day!

Hi David,

I had tried disabling the constants with?define( ‘WPMS_ON’, false ); left it for a good while, but made no difference. My hosting company also came back ‘saying that 3rd party connection to other SMTP relays is blocked by administrators to prevent spam abuse’.

They have given me details of what to put where and it’s all working again now. Thanks for your help again.

Sy

Hi there @slates27,

That’s great to hear! I’m glad you got that sorted out.

In case it helps in the future, generally, if a host blocks third-party SMTP connections, API connections will still be available. All of our other mailers use API connections.

I hope that helps! Have a great day!