Review feed contains “unnecessary tags”

  • Resolved nikeri

    (@nikeri)


    8 months, 2 weeks ago

    Hi,

    A lot of our reviews dont get accepted in google due to review content containing “unnecessary tags”, it seems “???” characters get encoded.

    Is there a solution to this?

    Best Regards

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    Can you share the review feed URL and a screenshot of the issue?

    Thread Starter nikeri

    (@nikeri)

    Hi,

    Can i share the url privately? I have attached a screenshot

    https://snipboard.io/pkj2EX.jpg

    The issue seems to be the “content” containing &; characters instead of ???

    Plugin Support pear8398

    (@pear8398)

    Hi,

    This is a public forum, there isn’t a way to share the URL privately. However, your URL will not be indexed, you can add it directly to your reply or share a short URL.

    Thread Starter nikeri

    (@nikeri)

    Hi,

    Here is the review feed url https://shorturl.at/PBEe0

    Best Regards

    Plugin Support pear8398

    (@pear8398)

    Hi,

    I add the sample review content “J?ttebra” to our demo site and try to reproduce the issue but do not see that.
    Can you share a screenshot of the review content in the admin area?

    Also, please go to the admin area > Reviews > Edit a review > Re-update it with the correct content without the HTML special chars.
    Then go to Reviews > Google > Re-save settings to generate a new review feed and check the issue again.

    Thread Starter nikeri

    (@nikeri)

    Hi,

    In the admin area the review content looks fine. Please see screenshot below

    https://snipboard.io/h8qnCi.jpg

    If i edit a review, it also looks fine, and there is no html special chars to remove.

    Best Regards

    Plugin Support pear8398

    (@pear8398)

    Hi,

    I think the review content is adjusted by a plugin or a block of code when generating to the feed. Please try to deactivate all plugins except CusRev, WooCommerce and switch to a WordPress theme. Then go to Reviews > Google > Re-save setting to generate a new feed and see how it goes.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic

Viewing 8 replies - 1 through 8 (of 8 total)
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