API returns non-empty table as empty

  • Resolved bytecareporty

    (@bytecareporty)


    4 months, 4 weeks ago

    Hello, I am trying to GET data from Woocommerce API. I have succesfully got Orders, Product and Coupon data. But when I try to get Customers data I get empty response even though in woocommerce I can see there are over 3k customers in database.

    How do I fix that to get correct output from the API? Somewhere on the forum I saw that the problem might be with how the server is set up. But I don’t know anything about fixing that.

    Another bad feeling I have is that in Orders there is only about 10 unique IDs in reference to Customers.

    Here is the status info:


    ### WordPress Environment ###

    WordPress address (URL): https://talentkompas.cz
    Site address (URL): https://talentkompas.cz
    WC Version: 8.9.3
    REST API Version: ? 8.9.3
    Action Scheduler Version: ? 3.8.0
    Log Directory Writable: ?
    WP Version: 6.5.5
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: cs_CZ
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.1.28
    PHP Post Max Size: 512 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 10000
    cURL Version: 7.81.0
    OpenSSL/3.0.2

    SUHOSIN Installed: –
    MySQL Version: 10.5.9-MariaDB-1:10.5.9+maria~focal-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 8.9.3
    WC Database Prefix: khaqli_
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    Velikost dat databáze: 399.30MB
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    ### Post Type Counts ###

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    revision: 4037
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    shop_coupon: 1564
    shop_order: 3825
    shop_order_refund: 1
    terminy_vycviku: 2
    wp_global_styles: 1
    wpcode: 2

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (33) ###

    Add coupon by link / URL coupons for Woocommerce: Autor: PI Websolution – 1.1.31
    Advanced Custom Fields PRO: Autor: WP Engine – 6.3.1
    WooCommerce Advanced Product Labels: Autor: BeRocket – 1.2.5.3
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    Easy Product Bundles for WooCommerce: Autor: Product Bundles Team – 4.8.0
    Integrate Ecomail and Elementor Forms: Autor: Adam Kotala – 1.3.0
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    Elementor Pro: Autor: Elementor.com – 3.21.3
    Elementor: Autor: Elementor.com – 3.21.8
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    Loco Translate: Autor: Tim Whitlock – 2.6.9
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    Google Analytics for WooCommerce: Autor: WooCommerce – 2.1.0
    WooCommerce: Autor: Automattic – 8.9.3 (aktualizace na verzi 9.0.2 je dostupná)
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    WP Rocket: Autor: WP Media – 3.16
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    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    advanced-cache.php: advanced-cache.php

    ### Settings ###

    API Enabled: –
    Force SSL: –
    Currency: CZK (K?)
    Currency Position: right_space
    Thousand Separator: 
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: easy_product_bundle (easy_product_bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

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    exclude-from-search (exclude-from-search)
    featured (featured)
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

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    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 dn?
    Level threshold: –
    Log directory size: 181 KB

    ### WC Pages ###

    Obchod: #14 - /eshop/
    Ko?ík: #15 - /kosik/
    Pokladna: #16 - /pokladna/
    M?j ú?et: ? Stránka neobsahuje [woocommerce_my_account] shortcode.
    Obchodní podmínky: #36 - /obchodni-podminky/

    ### Theme ###

    Name: Hello Elementor Child
    Version: 2.6.1.1665316295
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
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    Parent Theme Name: Hello Elementor
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    ### Templates ###

    Overrides: hello-elementor-child/woocommerce/archive-product.php verze 3.4.0 je neaktuální. Verze jádra je 8.6.0
    hello-elementor-child/woocommerce/cart/cart-totals.php
    hello-elementor-child/woocommerce/cart/cart.php verze 3.8.0 je neaktuální. Verze jádra je 7.9.0
    hello-elementor-child/woocommerce/cart/proceed-to-checkout-button.php verze 2.4.0 je neaktuální. Verze jádra je 7.0.1
    hello-elementor-child/woocommerce/checkout/form-billing.php
    hello-elementor-child/woocommerce/checkout/form-checkout.php
    hello-elementor-child/woocommerce/checkout/form-pay.php verze 5.2.0 je neaktuální. Verze jádra je 8.2.0
    hello-elementor-child/woocommerce/checkout/form-shipping.php
    hello-elementor-child/woocommerce/checkout/payment-method.php
    hello-elementor-child/woocommerce/checkout/payment.php verze 3.5.3 je neaktuální. Verze jádra je 8.1.0
    hello-elementor-child/woocommerce/checkout/review-order.php
    hello-elementor-child/woocommerce/checkout/terms.php
    hello-elementor-child/woocommerce/checkout/thankyou.php verze 3.7.0 je neaktuální. Verze jádra je 8.1.0
    hello-elementor-child/woocommerce/content-product.php
    hello-elementor-child/woocommerce/emails/admin-cancelled-order.php
    hello-elementor-child/woocommerce/emails/admin-failed-order.php
    hello-elementor-child/woocommerce/emails/admin-new-order.php
    hello-elementor-child/woocommerce/emails/customer-completed-order.php
    hello-elementor-child/woocommerce/emails/customer-invoice.php
    hello-elementor-child/woocommerce/emails/customer-on-hold-order.php verze 3.7.0 je neaktuální. Verze jádra je 7.3.0
    hello-elementor-child/woocommerce/emails/customer-processing-order.php
    hello-elementor-child/woocommerce/emails/email-footer.php verze 3.7.0 je neaktuální. Verze jádra je 7.4.0
    hello-elementor-child/woocommerce/emails/email-header.php verze 4.0.0 je neaktuální. Verze jádra je 7.4.0
    hello-elementor-child/woocommerce/emails/email-order-details.php
    hello-elementor-child/woocommerce/emails/email-styles.php verze 4.0.0 je neaktuální. Verze jádra je 8.6.0
    hello-elementor-child/woocommerce/global/quantity-input.php verze 4.0.0 je neaktuální. Verze jádra je 7.8.0
    hello-elementor-child/woocommerce/loop/orderby.php
    hello-elementor-child/woocommerce/loop/pagination.php
    hello-elementor-child/woocommerce/loop/sale-flash.php
    hello-elementor-child/woocommerce/myaccount/form-login.php verze 6.0.0 je neaktuální. Verze jádra je 7.0.1
    hello-elementor-child/woocommerce/myaccount/my-account.php

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    ### Admin ###

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    Disabled Features: minified-js
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    `

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bytecareporty

    I tried replicating the issue on my end but couldn’t. Everything seems to be working fine. I followed the REST API docs that you shared here: https://woocommerce.github.io/woocommerce-rest-api-docs/#retrieve-a-customer

    However, an empty response usually suggests that the API request isn’t being authenticated properly. Please ensure that your API keys have the correct read permissions for customer data. If unsure, you can create a new set of API keys with read permissions and try again.

    Also, the WooCommerce API only returns data for customers who have made an order. So, if you have only 10 unique customer IDs, it means that only those 10 customers have made an order.

    If you are still having problems, we recommend asking development questions on the #developers channel of the WooCommerce Community Slack. Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following:

    I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight/information.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bytecareporty

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

    Hi,

    Did youy find a solution ?

    I have exactly the same problem, after update to WP 6.6.2 when i try to get user data by id i get no error but a table with empty value

    customer_data={‘create_date’:1728896737,’last_update’:’2024-10-14 09:05:37′,’remote_id’:null,’name_alias’:null,’email_key’:null,’client’:1,’vatnumber’:null,’note_private’:’Site: ‘VEXI’ – ID: ‘,’address’:”,’zip’:null,’town’:null,’country_id’:”,’phone’:null,’default_lang’:’auto’,’remote_datas’:{‘meta_data’:[{‘id’:315800,’key’:’_yoast_wpseo_profile_updated’,’value’:’1728833346′},{‘id’:315817,’key’:’shipping_method’,’value’:[‘877’]},{‘id’:315818,’key’:’billing_phone2′,’value’:”},{‘id’:315819,’key’:’shipping_phone1′,’value’:”},{‘id’:315820,’key’:’shipping_phone2′,’value’:”},{‘id’:315821,’key’:’wc_last_active’,’value’:’1728777600′}],’_links’:{‘self’:[{‘href’:’https:\/\/www.test.fr\/wp-json\/wc\/v3\/customers\/8606′}],’collection’:[{‘href’:’https:\/\/www.test.fr\/wp-json\/wc\/v3\/customers’}]}},’extrafields’:{‘ecommerceng_wc_role_1_1′:’Client’},’type’:’user’,’name’:’Pas de nom\/pr\u00e9nom renseign\u00e9′,’email’:null}

    Version de WooCommerce:3.7.3

    Package WooCommerce REST API:?1.0.2?

    Version de WordPress?:6.6.2

    Thread Starter bytecareporty

    (@bytecareporty)

    Hello,

    I had to solve it through data from orders. In orders there are customer details that I extracted.

    Hello,

    I finnaly found the solution, when i updated to WP 6.6.1 the file V3\class-wc-rest-customers-controller.php was updated to a new version and it doesn’t return the customer data array as before.

    I didn’t know why and what is the solution so meanwhile i replace this file with the previous version.

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