Presto Player 3 breaks pagespeed

Hello @jackmac71 I understand your concerns and apologize for the inconvenience. Since Presto Player is currently deactivated, we are unable to pinpoint the exact component causing the page speed issues. We would definitely like to resolve this for you. Would it be possible for you to activate Presto Player temporarily so we can analyze the PageSpeed results and identify the specific errors you are encountering?

Regarding the new UX/UI in our latest update, are you experiencing any specific issues or difficulties? Your feedback is important to us, and we aim to improve your experience with our product.

Hi there,

why did you tag this topic as resolved? In my opinion the problem is NOT resolved!!!

I waited and tested it with the two followed updates, same issues: terrible pagespeed and many 404 Errors. You solved nothing only the mention about eta is posted to all the people who have the same issues. I liked Presto Player till version 2 but version 3 is now a no go for me. I deactivated it and all works fine, it seems it‘s time look for a better one, sorry.

And please stop this method to tag open issues as resolved, it shows people wrong infos. It‘s only good for marketing tricks, but it‘s unethical for Users.

Hello @jackmac71

I apologize for marking the thread as resolved. There was no activity in this thread for three weeks, so I marked it as resolved. I have now changed the status back to unresolved.

I understand your frustration with the ongoing issues. We strive to ensure the best experience for all our users, and I’m sorry we haven’t met your expectations with the recent updates.

I checked your site, https://glotzclevertv.de/, and did not see Presto Player or 404 errors. We genuinely want to help you resolve the issues you’re experiencing as soon as possible.

Could you please share the specific links where you are encountering the problems? This will allow us to analyze your website more closely and provide the necessary assistance.

Thank you for your patience and understanding. We appreciate your feedback and are here to support you.

Hi @prajnajogi

of course you can’t find presto player because i disabled it due to all the errors and pagespeed issues. my website is a production site and has to function as well as possible, so i was forced to disable presto player, because the latest updates don‘t fixed the issues.

@jackmac71 I completely understand your decision to disable Presto Player, especially when your website is a production site. Your frustration with the ongoing issues and the impact on your site’s performance is entirely valid.

To assist you better and resolve these issues as quickly as possible, could you please provide the steps to replicate the problem or a screenshot of the 404 error message you were encountering? Having the complete error message will enable us to identify the root cause and replicate it on our end, ensuring a prompt and effective fix.

Once again, I sincerely apologize for the inconvenience caused and appreciate your patience and cooperation as we work to resolve this matter.