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Hi @oceandigitals

If you cannot see the tickets area on a custom post type, have you made sure to set up a payment gateway as well? Even if you hadn’t it should still allow you to add an RSVP. I would also check the WordPress screen settings to make sure that is enabled.

The other thing I would ask is, are you using the block editor or the classic editor? And are you using any kind of page builder?

I’m trying to get some more info on where exactly that block error might be coming from, but usually this can happen when say the block editor is fighting with the classic editor, sometimes because of a page builder.

If you let me know more about your setup that would be really helpful!

Hi Truman,

thanks for the quick answer.

Here are all the details:
-I setup stripe
-RSVP block not working as well
-I’m not using any page builder, only Gutenberg with Gutenberg plugin
my theme is generatepress

My php version is 8.2.2. Latest WP version

Here is a list of plugins used:

Accordion Blocks

Advanced Custom Fields PRO

AMP

AntiSpam for Contact Form 7

BookingPress - Multi-Language Addon

BookingPress - Stripe Payment Gateway Addon

BookingPress Appointment Booking

BookingPress Pro - Appointment Booking plugin

CF7 Visited Pages URL Tracking

Contact Form 7

Cookie Notice & Compliance for GDPR / CCPA

Event Tickets

Featured Images in RSS for Mailchimp & More

FileBird Pro

Flamingo

Geolocation IP Detection

GP Premium

GTM4WP - A Google Tag Manager (GTM) plugin for WordPress

Gutenberg

Lead info with country for Contact Form 7

LiteSpeed Cache

Loco Translate

MainWP Child

ManageWP - Worker

picu

picu Pro

Polylang Pro

Redirection

Remove CPT base

Safe SVG

Schema Pro

Wordfence Security

WP Mail SMTP

Yoast Duplicate Post
Yoast SEO

Hi @oceandigitals

Thanks for sharing this info with me that is very helpful! So this issue is not something I can currently recreate with just Event Tickets. In the past we have seen that same error occur because of corrupted data, and this can happen sometimes from switch editors. However just to check, you have only been using the Gutenberg editor? And never turned the classic editor on?

In this case the next step would be to have you perform a conflict test on this site: Testing Conflicts With Themes and Other Plugins | Knowledgebase I know recently I have seen some people have issues with GeneratePress theme, but it’s hard to say exactly.

The other thing I wanted to ask about is the Custom post Type, which custom post type is that exactly you are trying to attach this to? I may try to test that out on one of my sites, but as far as I have seen these should be working too. Can you let me know if that conflict test turns up anything?

Hi Truman,

since I remember I always used only Gutenberg editor in this website..but it’s hard to say, the business is quite old and I don’t remember sincerely if I switched from classic to Gutenberg…

I think we can exclude the CPT to be the issue, because I tried also for a standard page and I have the same error…

I will try disabling the plugins one by one to see if there is any conflict going on…

ok…definitely this is one of that software things that will remain a mistery…

I disabled and re-enabled some plugins and now it is appearing correctly in the backend.

But it seems is still not working fine..every time I refresh the page (obviously the draft is saved) I lose all the ticket configuration…

Hey @oceandigitals

When you refresh the page, is this still after you have saved it? Or are you referring to refreshing the page on the front end? Have you tried to just disable everything else except Event Tickets, the custom post type plugin and Gutenberg? Once you do that I would recommend creating a totally new post with new tickets, and I might even test with Gutenberg disabled in the classic editor if you can.

In the backend. I create it, save the draft and if refreshed I lose everything, the blocks shows up with no configuration.

Ok I will try to disable everything…

@oceandigitals

Alright thank you for the clarification. The other things I would check: Does creating a page and trying to add any shortcodes or something else to it create the same issue?

Are you able to add tickets to just a Page or a Post and not just the Custom Post Type?
If you use the Classic Editor does it work?

Please let us know once you are able to test that further.

Hi @oceandigitals

I hope everything is going smoothly for you. I just wanted to touch base and inquire if you had the opportunity to review Truman’s previous response as it has been some time since we last heard from you.

Hi Darian,

thanks for the follow up. Sorry, I still didn’t got a chance. Since the website is live with campaigns active I’m thinking about cloning it somewhere to make the test

Hi @oceandigitals

That’s totally understandable, we have some easy options for setting up staging sites in this article if you need some other options. Please just let us know when you get a chance to clone that and then run a conflict test.

Hello,

I finally found the conflict, is the plugin: Remove CPT base

Hey there @oceandigitals

Thanks for getting back to us and letting us know! I took a look at the page for that Plugin, it has a description but I’m not entirely sure what exactly it is supposed to do. I would go ahead and reach out to those developers to see if they can provide a reason or workaround as why it would break the block editor.

It is supposed to remove the base slug from custom post types posts.

something like from: domain.com/post-slug/post-name

to: domain.com/post-name

Hi @oceandigitals

I understand, however that Post type slug is pretty important for our Events, especially since our plugins rely on “pretty permalinks” across the board. Is there any way to exclude events from that plugin maybe?

Otherwise you may want to disable it, or reach out to those Developers to see if they can make an except for our post types.