• kendriver

    (@kendriver)


    Error message “Error: Your upload path is not valid or does not exist: /home15/fawnswor/public_html/wp-content/uploads” appears when a visitor attempts to enter this writing competition, and it also appears at the top of the installed plugins page, meaning no plugins can be updated. How can I fix this please?

    The page I need help with: [log in to see the link]

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  • mdshak

    (@mdshak)

    When dealing with issues related to the WordPress upload path, there are several steps you can take to debug and resolve the problem. Here’s a structured approach to help you identify and fix the issue.

    Ensure that the wp-content/uploads directory has the correct permissions. The typical permission setting for directories is 755 and for files 644. You may ask to help from hosting manager.

    Ensure that the upload path is correctly set in the WordPress settings.

    • Go to Settings > Media.
    • Check the “Store uploads in this folder” field. It should typically be wp-content/uploads.

    Enable WordPress debugging to get more information about the issue.

    • Add or update the following lines in your wp-config.php:
    define('WP_DEBUG', true);
    define('WP_DEBUG_LOG', true);
    define('WP_DEBUG_DISPLAY', false); // Optional: Disable display of errors on the site

    Following these steps should help you identify and resolve the issue with the WordPress upload path. If the problem persists, please provide any specific error messages or logs you encounter, and I can help further debug the issue.

    Thread Starter kendriver

    (@kendriver)

    Thanks mdshak for your response. Unfortunately, it appears that our website has been hacked and the hackers have moved the file upload directory to a destination of their choosing. I can log in to the WordPress Dashboard, but I cannot log in to the site via FTP or the Hosting Manager. I am in contact with our Hosting Provider to work through their Assisted Account Access Recovery process.

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