reinstall problem

  • Resolved anjampie

    (@anjampie)


    5 months ago

    I had gwolle installed and people wrote comments in the guestbook. Then gwolle somehow became uninstalled. I want to re-install without losing the previous comments. When I try to install gwolle it throws the error: Installation failed: Destination folder already exists.

    Is there a way forward here to get gwolle reinstalled without overwriting/losing previously made guestbook entries?

    • This topic was modified 5 months ago by anjampie.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Marcel Pol

    (@mpol)

    Hello,

    The plugin and its files being installed is separate from the database with messages.

    I haver no idea what is left from the previous install. Do you have FTP access where you can remove the old folder in /wp-content/plugins/gwolle-gb?
    If so, then reinstalling the plugin zip file should be possible again.
    If you canot manage this, you could ask your hosting provider to do this, so you can install the plugin files again.

    Thread Starter anjampie

    (@anjampie)

    That sorted it – got gwolle reinstalled and didn’t lose any comments. Brilliant! Thanks so much.

    Plugin Author Marcel Pol

    (@mpol)

    Good to hear ??

Viewing 3 replies - 1 through 3 (of 3 total)
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