Gallery Images Not Showing Only on Some Products

  • Resolved JVM Design

    (@jvmd)


    5 months ago

    Hi there,

    Multiple nows now we’ve noticed some weird glitch with the gallery. Some products show the gallery just fine, while other products, gallery images are added, but the gallery doesn’t show. So we’ve generally ruled out a plugin conflict and theme conflict since it’s only affecting some products and others work fine. We’ve racked our brains trying to find something different about the products that aren’t showing the gallery and coming up blank. We’ve tried removing the gallery images and then re-adding them, and still no gallery shows on the front end. The only “fix” we found when this was happening on our testing server (before going live) was to completely re-add the product as a new product. We can’t do that now though because this is a live ecommerce site with subscriptions tied to products.

    We also can’t pinpoint if something sets this off (like another plugin update), but like I said, it’s only affecting some products and not others.

    Given that this has happened multiple times now, I wanted to post this in case anyone else has run into this before or to get the plugin developers idea

    ETA – We actually figured this out! You can’t set any default variation on a product. There seems to be some sort of conflict between the gallery and when you do that. So the “fix” is, do not select a default variation to show. Would be nice if there wasn’t a conflict with that though …

    • This topic was modified 5 months ago by JVM Design.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @jvmd,

    Thanks for reaching us. Hope you are doing great today!

    We’re happy to hear that you’ve discovered the reason for the issue. Normally, the plugin displays the variation images when a variation is selected. Please note that the plugin won’t show the featured image and gallery images while a variation is selected. Rest assured, this is not a bug but a limitation of the feature. Displaying the default gallery image alongside the variation images is not available in the lite version of the plugin.

    If you have questions regarding the premium features of the plugin, you can contact us here.

    Your understanding would be highly appreciated.

    Have a nice day!

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.