Changing auto renewal

  • Resolved rbdev

    (@rbdev)


    8 months, 3 weeks ago

    HI because a lot of subscribers forget yearly subscription auto-renew, I want to disable for current active memberships, auto renew

    1. when i tried with one it told me “Changing the recurring indicator will not set up or remove a subscription with the gateway. This checkbox is for updating RCP records only.” so how do I get Stripe to cancel auto-renew or do I mis-understand
    2. is there a bulk way to change auto-renewal to off.

    Thank you I look forward to your assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ramilbatoy

    (@ramilbatoy)

    Hi @rbdev

    If a membership has auto-renew enabled, then unchecking the “auto-renew” box does not cancel their subscription in the gateway. That needs to be done separately by clicking the “Cancel” button near the membership status. See: https://restrictcontentpro.com/knowledgebase/editing-existing-memberships/

    Currently, we do not have a feature where you can disable auto-renew in bulk. I would suggest letting your recurring members manually disable the auto renew under their accounts page. Or, you may cancel their membership, let it expire and let them re-register again. If you go to this route, please ensure the auto-renew setting from Restrict > Settings > General is set to “never auto-renew” before letting them renew or re-register again.

    Plugin Support ramilbatoy

    (@ramilbatoy)

    Hey?@rbdev

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help.

    Best regards,

    Thread Starter rbdev

    (@rbdev)

    thanks for the reply, please let me know when it is available, we want auto renewals but we want to remind our subscribers so we dont get chargebacks

    Thread Starter rbdev

    (@rbdev)

    Hello I asked you 1 week 5 days ago do you intend to help your users or ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.