Stripe Payment form Error

  • Resolved pmoignard

    (@pmoignard)


    8 months, 1 week ago

    When I try to submit this form, I get the error ‘Stripe Payment ID does not exist’. Stripe account is connected, and the form is properly configured with an associated product. Form is currently in test mode.

    The form does switch payment amounts based on a user selection, so I wonder if that has something to do with it? I’ve also read elsewhere that this error could result from having calculation fields and date fields configured in a certain way (this form has a few of those too).

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @pmoignard,

    In general, the form should have worked fine irrespective of the fields. I noticed the issue when I test on your website, could you please share the form export so that we could have a better idea?

    Please check the following doc on how to export a form:

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.

    You can share the export file via Google Drive, Dropbox or any cloud service in the next reply.

    Looking forward to your response.

    Best Regards,

    Nithin

    Thread Starter pmoignard

    (@pmoignard)

    Thanks Nithin,

    The form export file is linked below:

    https://drive.google.com/file/d/1vfJQzjxGj_R00bNgiF72PuO7FEbr5VkZ/view?usp=sharing

    Thank you in advance for your help!

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @pmoignard

    Thank you for the file.

    I could replicate the problem in my lab site, I see the browser console shows “RangeError: Maximum call stack size exceeded” and this also prevents the payment.

    It is happening because of a conflict between Consent-4 and Consent-5, your conditional for Consent-4 depends on Consent-5 and the Consent-4 depends on Consent-5 creating an infinite loop.

    Please remove the conditional from Consent 4 and try the submission again.

    Best Regards
    Patrick Freitas

    Thread Starter pmoignard

    (@pmoignard)

    That did it. Thank you Patrick. The form is now working.

Viewing 4 replies - 1 through 4 (of 4 total)
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