• Resolved dklsd787s6

    (@dklsd787s6)


    Hi,

    I use SOFORT, Giropay and Klarna by payment plugins. SOFORT and Giropay works, but when choosing Klarna, the continue button (to order overview page) gets blocked.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @dklsd787s6

    You have the WooCommerce Stripe Gateway plugin active on your site. You appear to be confusing that plugin with our plugin.

    Thanks

    Thread Starter dklsd787s6

    (@dklsd787s6)

    reverted to version 3.3.57, which does not block the checkout process.

    Thread Starter dklsd787s6

    (@dklsd787s6)

    no, i am not confusing anything, meanwhile I deactivated yours and tested another one, which also did not work.

    version 3.3.57 of your plugin works, it is active now on that page.

    Plugin Author Payment Plugins

    (@mrclayton)

    Can you please qualify what the continue button (to order overview page) gets blocked. means?

    Also, you will need to provide a site link with the current version active in order for a proper test to be performed.

    If you’re trying to use WooCommerce Stripe Gateway alongside this plugin then it’s possible there is a conflict. It’s not recommended to use multiple Stripe plugins.

    Thread Starter dklsd787s6

    (@dklsd787s6)

    on multistep checkout page 2, the button which says “weiter zu Schritt 3”, becomes unresponsive. I will activate newest version of your plugin in staging site, then you can check yourself

    Thread Starter dklsd787s6

    (@dklsd787s6)

    latest plugin version is active on https://staging.bambuskomfort.com

    Plugin Author Payment Plugins

    (@mrclayton)

    Please deactivate the WooCommerce Stripe Gateway plugin on your staging site.

    Plugin Author Payment Plugins

    (@mrclayton)

    It looks like the issue is your “Continue to step 3″ button is using a custom ID property. It should have id=”place_order” which is what WooCommerce uses.

    Do you know why your checkout page is using a place order button with a non-standard ID?

    Thread Starter dklsd787s6

    (@dklsd787s6)

    deactivated the plugin, don’t know why non-standard ID is used on that button

    Plugin Author Payment Plugins

    (@mrclayton)

    Your theme may be modifying the button. It should have id="place_order" since that’s what is used by Standard WooCommerce. That will ensure everything is working correctly.

    Thread Starter dklsd787s6

    (@dklsd787s6)

    thank you for isolating the problem, i will ask my developer if he can look into this.

Viewing 11 replies - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.