Order status changes on partial refund

  • rudolfl

    (@rudolfl)


    5 months ago

    If I do a partial refund on a COMPLETED order, its status changes to PROCESSING, while it should stay COMPLETED. I have no control over this behaviour.

    Only happens with PayPal payments. With all other payment methods I use, order status is unchanged on partial refund

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @rudolfl

    Thanks for reaching out to us, we’re here to help.

    Partial refunds are expected not to change the current order status, with changes only occurring when a complete refund is processed. More details can be found here: WooCommerce Order Statuses.

    To further investigate this issue, it would be helpful if you could test this in a controlled environment. Please disable all plugins and use a sandbox account to create a test order. After partially refunding the order, check if the order status still changes. This will help determine if a third-party plugin is affecting the order status via PayPal.

    Looking forward to hearing from you.

    Kind regards,
    Krystian

    Thread Starter rudolfl

    (@rudolfl)

    Hi Krystian,

    All my sites are “live”, so I will need to create a staging to do the tests.

    Rudolf

Viewing 2 replies - 1 through 2 (of 2 total)
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