Auto updates continue ignoring the manual setting

  • Resolved magicpowers

    (@magicpowers)


    5 months ago

    Here we go again – WordPress has updated overnight on my production website in spite of the MANUAL update setting in your plugin. How can you explain this?

    On my staging site, which has the same plugin, the update is WAITING to be done manually.

    How can you explain the difference? Could you please FIX this bug ASAP?

    I set all updates to MANUAL, including WordPress for a reason. I must test ALL updates on the staging site first.

    If your plugin has bugs you can’t fix that allow WordPress to ignore the manual setting on my production site but allow on the staging site – well, your plugin is of no use to me.

    Could you please reply ASAP.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter magicpowers

    (@magicpowers)

    Update – since the plugin settings work on my staging site but are bypassed on my production site – I am investigating whether my website host is enforcing WordPress updates bypassing your plugin.

    Hi

    Apologies for the delay and inconvenience caused

    Is there an entry log corresponding to the auto-updates event of your WordPress site from previous version to version 6.5.5?, You can check for this captured event by clicking on the EUM’s Logs tab, and look for the captured update of WordPress, if there’s an update log for that event could you please click the Stack Trace link text and send us what you have in there. Also, may I know what hosting provider you use, is your production website hosted on a managed WordPress hosting?

    Thanks
    Anthon

    Thread Starter magicpowers

    (@magicpowers)

    hi
    thanks for your reply. Well, I finally found the cause.

    I realised that your plugin worked perfectly for a long time until I migrated my website to another host few months ago.
    When I reached out to them, it turned out that the WP Toolkit in my cpanel (which I never turned on or even looked at) had the Smart Updates toggle ON which overrides any other updates settings.
    They toggled it off so it will not interfere with my settings in your plugin anymore.

    I’m not happy that WP Toolkit was activated on my website without my knowledge or approval, but that’s a separate issue.

    My apology for blaming your plugin for this misbehavior.

    Thanks for your support.

    Hi,

    I’m glad that you’ve resolved the issue and thanks for letting us now about the WP Toolkit in cPanel that has the Smart Updates feature, I personally didn’t know WP Toolkit has that feature. This information will help us in troubleshooting and resolving similar cases more effectively in the future.

    Have a nice day.

    Thanks
    Atnhon

Viewing 4 replies - 1 through 4 (of 4 total)
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