Does not work anymore

Dear @viadiva,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you’ve experienced with the Responsive Menu plugin after the recent update. I understand the situation, especially since you’ve relied on our plugin without any problems for years.

I want to assure you that your experience is important to us, and we are committed to resolving this issue promptly. We will ensure your issue is resolved as soon as possible.

As an alternative, try enabling the wp_footer hook from the Responsive Menu settings. Simply, navigate to the Responsive menu settings, under the advance tab you can click on the checkbox next to Use wp_footer hook.

If it doesn’t solves the issue, allow us a chance to help you. To help us investigate and fix this issue as quickly as possible, could you please provide us with some additional details about the problem you’re encountering? Specifically:

• The version of WordPress and Responsive Menu plugin you are using.
• Any recent changes or updates made to your website before the issue occurred.
• The theme and any other plugins you are using that might be affecting the menu.
• Provide the URL of the affected website

We genuinely appreciate your patience and understanding. Our team is dedicated to improving our plugin and making sure it works flawlessly for all our users. If given the chance, we are confident we can get the Responsive Menu plugin working perfectly on your site again.

Thank you for being a valued user, and we look forward to resolving this issue for you soon.

Best regards,
Avi

• This reply was modified 5 months ago by Avi.

Dear Avi, I wanted to thank you for the response and for the ideas you suggested for making my mobile menu working again.
Spoiler: Meanwhile it works again!
I have checked your first suggestion and enabled/disabled the wp_footer hook checkbox in the backend of the plugin which made no difference.
Afterwards I switched off/deactiving plugin after plugin an activated them step by step again which had no effect as well. Only that the burgermenu on my mobile showed up again but when I clicked it no menu opened.
At the end there was an update for one of my three caching plugins available and after having chosen the update manually the mobile menu was working again! The plugin concerned is WP Optimize.

Now, in the backend of WordPress in my dashbord there is an offer for updating to the latest version of the plugin Responsive Menu: Version 4.3.5 is currently installed, they offer me version 4.4.0.
There is a saying: Never change a running system – can you recommend to do the update nevertheless?

Kind Regards
@viadiva

Hello @viadiva,

Thank you for reaching out and sharing further details with us.

We are glad to hear that your menu is working now. Regarding your question about updating to the new version, you have the flexibility to either update or hold off for now. There are no known issues with the current update 4.4.0, so proceeding with it should not cause any major problems. Alternatively, you might consider testing the update on a staging site first to ensure everything runs smoothly.

However, we want to inform you that we are planning to release more features in our next big update in the future. If you prefer, you can skip the current update and wait for the new release.

If you need any further assistance or have additional questions, please do not hesitate to contact us.

We are committed to providing you with the highest quality support and assistance.

Kind regards,
Sadiya