Widget appearances without stars on my website

+1

The same problem for my website.

@liditrudex?Do you have any information ?

Hi @macalusom , @cbast77 !

Please send us the whole troubleshooting text!

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex

URL: https://chutelibre.ch/wp
MySQL Version: 5.7.26
WP Table Prefix: wp_
WP Version: 6.5.4
Server Name: chutelibre.ch
Cookie Domain: chutelibre.ch
CURL Library Present: Yes
CSS path: /home/clients/378e9fa59ced80501b92d28d8d1ba787/web/wp/wp-content/uploads/trustindex-google-widget.css
PHP Info:
Version: 8.1.28
Memory Usage: 221.71MB
Memory Limit: 768M
Max Upload Size: 300M
Max Post Size: 300M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 60 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets pour les avis Google
Plugin Version: 11.8.6
Options:
active: 1
version: 11.8.6
page-details: Array
(
[id] => ChIJ1al-5qSJjkcRNRzDze7dhvs
[name] => CHUTELIBRE.ch – Gruyère Skydive chute libre
[address] => 41-43, c/o WIKIPLANE SA rte de l’Aerodrome, 1663 Epagny, Switzerland
[avatar_url] => https://lh3.googleusercontent.com/-bu2kYWDo_Jk/AAAAAAAAAAI/AAAAAAAAAAA/RFvFg73IFjM/s160-c-k-mo/photo.jpg
[rating_number] => 298
[rating_score] => 5
)

subscription-id: af629998g
proxy-check: 
style-id: 5
review-content: 
filter: Array
    (
        [stars] => Array
            (
                [0] => 4
                [1] => 5
            )

        [only-ratings] => 1
    )

scss-set: light-background
lang: fr
no-rating-text: 0
dateformat: 
rate-us-feedback: 
verified-icon: 0
enable-animation: 1
show-arrows: 1
content-saved-to: 11.0.1
show-reviewers-photo: 1
download-timestamp: 1719896016
widget-setted-up: 1
disable-font: 0
show-logos: 1
show-stars: 1
load-css-inline: 0
align: 
review-text-mode: 
amp-hidden-notification: 
review-download-token: 1dad0020cf
review-download-inprogress: 
review-download-request-id: 
review-download-modal: 0
review-download-is-connecting: 
review-manual-download: 
reply-generated: 
footer-filter-text: 
show-header-button: 
reviews-load-more: 
activation-redirect: 
notifications: Array
    (
        [rate-us] => Array
            (
                [hidden] => 1
            )

        [review-download-available] => Array
            (
                [active] => 
                [do-check] => 1
            )

        [not-using-no-widget] => Array
            (
                [active] => 
            )

        [review-download-finished] => Array
            (
                [active] => 1
            )

    )

update-version-check: 11.8.6
ab-rand: 5

Reviews: Array
(
[0] => stdClass Object
(
[id] => 1
[hidden] => 0
[user] => Saab Champi
[user_photo] => https://lh3.googleusercontent.com/a/ACg8ocK0AmTe56OVqGiUkowGDffRIF8C8A8LH8IGJdb8wwmzWqA7AA=s120-c-rp-mo-br100
[text] => à VIVRE ABSOLUMENT ??
Un moment magique,
Une équipe formidable,
Un partage inoubliable !
Et un spécial merci à Julien pour cette expérience hors du commun ????
[rating] => 5.0
[highlight] =>
[date] => 2024-05-29
[reviewId] => ChZDSUhNMG9nS0VJQ0FnSUN6d0xiOGJ3EAE
[reply] =>
)

    [1] => stdClass Object
        (
            [id] => 2
            [hidden] => 0
            [user] => Jo?lle Lauper
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocJk1XurWvfTDeC6HTQGAIGw1RKoxnO-71chwW0-XUrS73Lo9A=s120-c-rp-mo-br100
            [text] => Encore un immense MERCI pour cette magnifique expérience avec de trop belles  sensations, une équipe très sympathique et chaleureuse. Jo?lle
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-29
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURUdjZ2Yzd3RRAB
            [reply] => 
        )

    [2] => stdClass Object
        (
            [id] => 3
            [hidden] => 0
            [user] => Alex CHAMPERLIN
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocJdtxGTiakufNcXa6yr44o1KWoaGQjmk7N_2wT6zWgL5hnqHw=s120-c-rp-mo-br100
            [text] => Moment magique, incroyable et inoubliable. Tout était parfait et l’équipe est au top. Merci de nous avoir fait rêver et planer quelques minutes qui passent bien trop vite. Nous reviendrons ????
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-28
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURUbS1MRVlREAE
            [reply] => 
        )

    [3] => stdClass Object
        (
            [id] => 4
            [hidden] => 0
            [user] => Léane Andrey
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocK5OD04xvOQ8tvAiTFzy85iCze_CsdaCgkXE6VFyxco2tEPZQ=s120-c-rp-mo-br100
            [text] => 
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-28
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURUNi1feGVREAE
            [reply] => 
        )

    [4] => stdClass Object
        (
            [id] => 5
            [hidden] => 0
            [user] => Olivier Ducret
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjWqR1Duqa5SiPjfcBmx3EuSrVndmFwOtMxp-Yxv77ji7Nz4s4NNcQ=s120-c-rp-mo-br100
            [text] => J’ai adoré cette expérience, une équipe géniale à l’écoute accueillante, souriante et très professionnelle. Un moment que je conseil à tout le monde.
Merci ?? pour ce moment
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-28
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURUNl9UR0ZnEAE
            [reply] => 
        )

    [5] => stdClass Object
        (
            [id] => 6
            [hidden] => 0
            [user] => Fabio Rodrigues
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocIwgulQlAYLA7KwXvcIqGFde_Qj09Lv-brQUeFuNtbivUVorQ=s120-c-rp-mo-br100
            [text] => 
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-27
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURUaThEd1dnEAE
            [reply] => 
        )

    [6] => stdClass Object
        (
            [id] => 7
            [hidden] => 0
            [user] => Javi Gonzalez
            [user_photo] => https://lh3.googleusercontent.com/a/ACg8ocK_EbjzIF0nFRzxv8DR1V_wmIm6AGB1PmU6SdKx-yXbcO3_gQ=s120-c-rp-mo-br100
            [text] => Une super expérience, chute libre magnifique et une équipe très professionnelle et sympathique ! ???? je le conseille vivement ! ????
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-27
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURUczY2Q1RnEAE
            [reply] => 
        )

    [7] => stdClass Object
        (
            [id] => 8
            [hidden] => 0
            [user] => Stéfanie Bolchoy
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjXfqXtmrYgRB9Xm82YYL6nc3JTAKBCphcYBgeLDQb-g1ZPo16s=s120-c-rp-mo-br100
            [text] => Au-delà de l'incroyable sensation procurée par le saut, l'équipe est très sympa et met à l'aise.
Merci pour ce moment inoubliable !
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-27
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSURUczZhd0tnEAE
            [reply] => 
        )

    [8] => stdClass Object
        (
            [id] => 9
            [hidden] => 0
            [user] => gaga Hamidi
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjX7ePSbs-pfVU0beZ0tG2G8tef4wSdLWeWTYen9n1K92Td76Rk1=s120-c-rp-mo-br100
            [text] => Une équipe et une ambiance magnifique merci pour cette expérience je retourne les yeux fermer
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-25
            [reviewId] => ChdDSUhNMG9nS0VJQ0FnSURUeWZTenBRRRAB
            [reply] => ce serait dommage de fermer les yeux pour ton prochain saut ?? à très bient?t et encore bravo Massimo
        )

    [9] => stdClass Object
        (
            [id] => 10
            [hidden] => 0
            [user] => Sandra Martine Marie CARY
            [user_photo] => https://lh3.googleusercontent.com/a-/ALV-UjUj3yedhwRRhKPgmAqgi9cqdQODBK95c9jJ7WlAtaBZkuf_pq0=s120-c-rp-mo-br100
            [text] => Extraordinaire!!! Un superbe accueil dans un endroit magnifique, des personnes souriantes et qui nous mettent  à l'aise. Merci à mon bin?me, au cameraman et à tous ceux qui sont présents pour que ce moment soit magnifique.
            [rating] => 5.0
            [highlight] => 
            [date] => 2024-05-16
            [reviewId] => ChZDSUhNMG9nS0VJQ0FnSUNUMmJ6UEVnEAE
            [reply] => 
        )

)

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Thanks, we’ll check it!

+1

I have the same problem!

I updated the plugin with the last version 11.9 but it’s the same problem.

My website : https://webteboul.com

Link : https://ibb.co/smmnhS5

For your information, I use Elementor Pro with Hello Theme and WP Rocket.

• This reply was modified 5 months, 1 week ago by Sébastien TEBOUL.
• This reply was modified 5 months, 1 week ago by Sébastien TEBOUL.

It’s back ??

Cool but what do you do for ?

The problem continue for me and no reponse from Trustindex ;-/ It’s not cool from her

@macalusom as-tu installé la dernière version du plugin 11.9 ? et vidé tous les caches du site ?

Bonjour Sébastien,

Oui, j’ai Bien mis à jour vers 11.9 et vidé le cache du site à plusieurs reprises ;-/ Merci pour ton retour.

Je vais attendre leur réponse qui tarde un peu car je ne suis pas le seul à qui c’est arrivé.

Merci pour ton retour

Massimo

Oh mais comme par miracle, c’est réapparu maintenant…. Ce devait être un bug chez Trustindex, une information qui ne remontait pas vers le plugin

• This reply was modified 5 months, 1 week ago by macalusom.

Thanks for your feedbacks, we’re checking the issue!

Hi!

Could you check this again in the latest version of the plugin?

Let us know if you still experience this issue!

Trustindex Team

Hi,

I reopen this ticket why again same problem come now BACK !!!

I’m tired to lost time on that, please make something or give me a minimum voucher code to continue use trustindex services…

I use your services Pro for many years with no problem

Today I see that’s all my trustindex widget hide the “stars” on my website.

I empty some time cache website with WP rocket but it doesn’t work on any computer and smartphone browser.

Many thanks