Page visit triggger not working with WPML

  • Resolved jamileclercpro

    (@jamileclercpro)


    5 months ago

    Hi, I set up the free version of Pixel Cat and am currently tracking links clicks to a phone number, link clicks to an email address and visits to three thank you pages as Lead events, using Conversion API.

    The website is multilingual and uses WPML to manage that functionality.

    All link click events are working properly in both languages, but the page visit events are only triggering on the main language pages, not the translated pages. When I switch the language to the secondary language (french), the list of pages is empty. If I try and select the 3 french language pages here and save my settings, it removes the pages from the original language and then those events don’t fire.

    Here are screenshorts from the original language (english) and translated language (french)

    The page I need help with: [log in to see the link]

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  • Plugin Support gavinohanlon

    (@gavinohanlon)

    Hi Jamileclercpro,

    Thank you for reaching out.

    The workaround is to use standalone pages in different languages so that Pixel Cat can “see” those pages individually. This allows the page visit events to trigger correctly for each language version of your website. This is instead of using the language plugin to translate the pages.

    Please let us know if you need further assistance or if you encounter any other issues.

    All the best.

Viewing 1 replies (of 1 total)
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