WooCommerce Subscriptions:

Hi there @jinnjoint,

Thank you for your interest in our extension.

I would just like to clarify that in this forum, we only provide support for the WooCommerce core plugin and have a different support system for our premium extensions.

With that said, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.

Thank you for understanding.

Thanks for your quick reply.

It has to be said, I only used this forum because the same page you linked referred here in case I couldn’t find the answer to my problem in the troubleshooting and the guide.

I submitted a request, hope to hear back from you soon.

Thanks again.

Hi @jinnjoint,

I submitted a request, hope to hear back from you soon.

Glad to hear it – thanks for letting us know!

One of our Happiness Engineers will reach out to you with further details. Please keep an eye out on your email inbox for any emails from WooCommerce.

With that said, I’ll go ahead and mark this thread as solved.

Thank you for your patience and understanding.

Thanks. I haven’t received any answer yet, though.

Hi ,

Thanks. I haven’t received any answer yet, though.

I understand you still haven’t received any answer. I would just like to clarify that our Happiness Engineers reply to tickets on a first time first served basis, and they will definitely get back to you as soon as possible.

You can as well share with us your ticket number so that we can check it out internally.

Thank you for your patience and understanding.

Man, I appreciate your replies here, but seriously, I wasn’t even able to get in touch with you guys. I followed your link and submitted a request: it asks for product, but there is no “woocommerce subscriptions” in the drop down menu, so I selected the core plugin; it asks for link, so I linked the test site you guys provided where the issue occurs; then it asks for system status but when I try to get it, your test site goes to critical error, so I typed the best explanation I could instead. When I click submit, it just refreshes the page with no ticket number, no result, no nothing.

If I’m making any mistake, I apologize, but for now it doesn’t seem to me it is anyway easy to discuss a problem with you.

Anything I can do better? I accept advice.

• This reply was modified 5 months, 1 week ago by jinnjoint.

Hey, @jinnjoint!

I understand this is a frustrating situation, while we are not able to help with non core issues here in this forum, we will do our best to help you get in contact with the proper team ??

After you log in with your account, on https://woocommerce.com/my-account/contact-support/, you should see the How can we help? section with most common topic, but below that, there should be fields to start getting support.

Were you able to see this?

After selecting your store, a pop up should open on the right corner asking for more info. Did this happen?

o I linked the test site you guys provided

Do you mind sharing more details about this? which link did you share?

Looking forward to your reply.

Have a wonderful day!

Thanks again for your time.

This is exactly what I did. You can see in the product drop down menu WooCommerce Subscriptions is nowhere to be found (unless I’m missing something).

The pop up you’re talking about is where I’m asked for system status (which doesn’t work, so I couldn’t get it).

The link to the test site is in the first post of this thread.

Hi @jinnjoint,

I just checked this and selecting technical support is missing this option (I’ll ask our team to fix this!). Please in this time as a contingency, try using the Presales option, then search for WooCommerce Subscriptions, it’ll show up at the bottom:

I hope this helps!
-OP