Duplicate Signups – pum is Allowing Dups

  • Resolved Thomas Endersen

    (@thehinesgaphideaway)


    5 months, 1 week ago

    Started using the Email Signups facility in PUM, however, PUM is creating duplicate signups with the same email/name. I need the feature to respond with “You are already a subscriber.” or a custom message if set in settings to avoid duplicate signups.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @thehinesgaphideaway,

    Are you currently using the in-built Popup Maker Subscription Form shortcode?

    The shortcode if used as-is without integration to Mailchimp is meant only for email collection purposes, so other logic such as preventing duplicates doesn’t exist. ??

    Read more about the subscription form shortcode here: https://docs.wppopupmaker.com/article/361-shortcode-subscription-form

    We suggest using a third-party form plugins inside your popup instead as this gives more freedom in customizations and settings.

    Please see a list of form plugins that work well with Popup Maker here: https://docs.wppopupmaker.com/article/525-popup-maker-integration-with-wordpress-form-builder-plugins

    We hope that helps! Let us know if you have other questions. ??

    Thread Starter Thomas Endersen

    (@thehinesgaphideaway)

    Hello,

    That is correct, I am using the builtin shortcode for email collection purposes and don’t use (and don’t need to use) any other 3rd party tooling. On the article linked, it states:

    The Popup Maker ‘Subscription Form’ shortcode can substitute for other form plugins for users who manually transfer subscriber data to their email marketing list or application.

    Which is how I intend to use the feature, but having duplicate entries is not ideal and it seems to me that handling duplicates was intended feature considering settings page holds an error message that says “you are already a subscriber.”

    Plugin Support Kim L

    (@kimmyx)

    Hi @thehinesgaphideaway,

    We understand. You can remove duplicates during the process of transfer to the other marketing apps, but currently there’s no way to prevent duplicates in the built-in subscription form.

    The subscription form shortcode is designed to integrate with Mailchimp, and some settings, including the custom error messages, were there to work with the integration.

    Please learn more about it here: https://docs.wppopupmaker.com/article/98-mailchimp-integration-plugin-option-settings

    We hope that helps. Let us know if you have other questions.???

    Thread Starter Thomas Endersen

    (@thehinesgaphideaway)

    Ok

    Israel Martins

    (@israelmartins)

    Hi @thehinesgaphideaway ,

    We’re always happy to help.

    Please don’t hesitate to reach out if you have more questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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