photo reviews not showing/displayed on mobile

  • Resolved web work

    (@reetzy)


    8 months, 3 weeks ago

    Hi, for some reason, the photos of the reviews are not showing on mobile. (for some products, they are displayed as they should, but for some it shows blank image box with a dot inside. screenshot attached)

    It works fine on desktop, but on mobile browsers (tested on safari, chrome via iphone 13 and up), images are not showing.

    Can you please help us resolve this? Plugin, wordpress, and woocommerce is upgraded to the latest version.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    The image loading and display could be affected by a third-party plugin. You can try to deactivate all plugins except CusRev, WooCommerce, switch to a WordPress theme and check the issue again.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic

Viewing 2 replies - 1 through 2 (of 2 total)
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