White screen of death

  • We were using the premium version, but had to remove it as it caused our shop to fail (ie. white screen of death). We then downgraded to the free version, which worked for a while, but after the most recent update, it’s back to the white screen of death. The Query monitor plugin says that several YITH product filter MySQL queries are taking too long, so I think we are running out of memory, despite my allocating 256Mb of memory to PHP. I’ve tried to raise this with support but have got nowhere. I now have to find another piece of software to replace this, as it’s too unreliable. I’ve also asked for a refund of the premium version, as we still had 8 months subscription, but they refused : (

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  • Plugin Support Alessio Torrisi

    (@alessio91)

    Hello there,

    I’m sorry read your negative review about our product.

    It’s tru that a new version cause in certain scenario a performance issue but developer is already working in order to fix it, a new version should be released within next week.

    I can’t talk here about any concern on premium version of the plugin, so please get in touch with us at https://yithemes.com for any complaining, we’ll be happy assist you.

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