Checkout fatal error

  • Resolved agod

    (@agod)


    5 months, 3 weeks ago

    GREETINGS ALL. I AM IN NEED OF SOME CHECKOUT HELP. I HAVE RECEIVED TWO ORDERS TODAY THAT HAVE BEEN UNSUCCESSFUL. I HAVE BEEN TOLD, “THE ERROR IS DUE TO AN ATTEMPT TO CALL AN UNDEFINED METHOD GET ON THE ChargeService CLASS IN THE STRIPE PHP LIBRARY BY THE PLUGIN STRIPE PAYMENT GATEWAY FOR WOOCOMMERCE.

    I AM USING VERSION 1.8.2 OF THIS PLUGIN. I HAVE REVERTED BACK TO USING WOOCOMMERCE STRIPE GATEWAY BY WOO IN HOPES I WILL NOT LOOSE MORE ORDERS. I WOULD BE THANKFUL FOR ANY HELP WITH THE FOLLOWING ERROR:

    2024-06-05T13:54:48+00:00 CRITICAL UNCAUGHT ERROR: CALL TO UNDEFINED METHOD STRIPE\SERVICE\CHARGESERVICE::GET() IN /USR/LOCAL/LSWS/EXAMPLE.COM/HTML/WP-CONTENT/PLUGINS/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY/INCLUDES/CLIENT.PHP:65 CONTEXT: {“ERROR”:{“TYPE”:1,”FILE”:”\/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/INCLUDES\/CLIENT.PHP”,”LINE”:65},”BACKTRACE”??””,”#0 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/INCLUDES\/CLIENT.PHP(244): FKWCS\GATEWAY\STRIPE\CLIENT->EXECUTE()”,”#1 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/INCLUDES\/ABSTRACT-PAYMENT-GATEWAY.PHP(1812): FKWCS\GATEWAY\STRIPE\CLIENT->CHARGES()”,”#2 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/INCLUDES\/ABSTRACT-PAYMENT-GATEWAY.PHP(1793): FKWCS\GATEWAY\STRIPE\ABSTRACT_PAYMENT_GATEWAY->GET_CHARGE_OBJECT()”,”#3 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/GATEWAYS\/CREDITCARD.PHP(943): FKWCS\GATEWAY\STRIPE\ABSTRACT_PAYMENT_GATEWAY->GET_LATEST_CHARGE_FROM_INTENT()”,”#4 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/GATEWAYS\/CREDITCARD.PHP(915): FKWCS\GATEWAY\STRIPE\CREDITCARD->HANDLE_INTENT_SUCCESS()”,”#5 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/CLASS-WP-HOOK.PHP(324): FKWCS\GATEWAY\STRIPE\CREDITCARD->HANDLE_WEBHOOK_INTENT_SUCCEEDED()”,”#6 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/CLASS-WP-HOOK.PHP(348): WP_HOOK->APPLY_FILTERS()”,”#7 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/PLUGIN.PHP(517): WP_HOOK->DO_ACTION()”,”#8 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/INCLUDES\/WEBHOOK.PHP(520): DO_ACTION()”,”#9 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-CONTENT\/PLUGINS\/FUNNELKIT-STRIPE-WOO-PAYMENT-GATEWAY\/INCLUDES\/WEBHOOK.PHP(231): FKWCS\GATEWAY\STRIPE\WEBHOOK->PAYMENT_INTENT_SUCCEEDED()”,”#10 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/REST-API\/CLASS-WP-REST-SERVER.PHP(1230): FKWCS\GATEWAY\STRIPE\WEBHOOK->WEBHOOK_LISTENER()”,”#11 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/REST-API\/CLASS-WP-REST-SERVER.PHP(1063): WP_REST_SERVER->RESPOND_TO_REQUEST()”,”#12 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/REST-API\/CLASS-WP-REST-SERVER.PHP(439): WP_REST_SERVER->DISPATCH()”,”#13 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/REST-API.PHP(428): WP_REST_SERVER->SERVE_REQUEST()”,”#14 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/CLASS-WP-HOOK.PHP(324): REST_API_LOADED()”,”#15 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/CLASS-WP-HOOK.PHP(348): WP_HOOK->APPLY_FILTERS()”,”#16 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/PLUGIN.PHP(565): WP_HOOK->DO_ACTION()”,”#17 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/CLASS-WP.PHP(418): DO_ACTION_REF_ARRAY()”,”#18 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/CLASS-WP.PHP(813): WP->PARSE_REQUEST()”,”#19 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-INCLUDES\/FUNCTIONS.PHP(1336): WP->MAIN()”,”#20 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/WP-BLOG-HEADER.PHP(16): WP()”,”#21 \/USR\/LOCAL\/LSWS\/EXAMPLE.COM\/HTML\/INDEX.PHP(17): REQUIRE(‘…’)”,”#22 {MAIN}”,”THROWN”]}

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter agod

    (@agod)

    I have not heard back from FunnelKit. I attempted to remove this plugin and go back to the woocommerce checkout and the checkout page shows critical error. When I reenable this plugin the critical error goes away. We should be able to delete this plugin without receiving a critical error.

    Hi @agod,

    We deeply apologize for the delayed response here. It seems there is some site-specific issue.

    Please raise your ticket on our support desk with more details to take a look and provide the resolution as soon as possible.

    Thanks
    Team Funnelkit

    Hi @agod,

    Hope you are doing well.

    We reviewed this error log and found this Function conflicting due to using multiple plugins for the same Stripe Library on a site specific. Were you using multiple Stripe plugins at the same time?

    We would like to review which plugin is conflicting on your site and provide the solution once you contact us on our support desk.

    Looking forward to your kind response.

    Thanks

    Thread Starter agod

    (@agod)

    Greetings, we just need you to provide information on how to revert back to the woocommerce checkout. As it stands currently, whenever we deactivate the FunnelKit Builder and this plugin we receive a critical error. So again, how do we successfully remove FunnelKit Builder and FunnelKit Stripe without receiving the critical error?

    Again the only thing I need to know is how do I un-integrate the plugin FunnelKit Builder and FunnelKit Stripe from Woocommerce.

    Breaks Checkout page – Plugins deactivated /checkout page : https://snipboard.io/Tkxiz5.jpg

    Plugins activated /checkout page : https://snipboard.io/8AJKho.jpg

    • This reply was modified 5 months, 1 week ago by agod.
    Thread Starter agod

    (@agod)

    Greetings, all issues have been resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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