Keep chat open while navigating website?

  • Resolved wordmax

    (@wordmax)


    5 months, 3 weeks ago

    Really cool plugin. Works great. Thanks! We use shortcode to display chat room on a page called Chat Room, and we can add it to a widget/sidebar… but is there a way to have an open chat icon on bottom right of the screen where user can click on open chat and then the chat room will open up and remain open/update while the user navigates to other pages on the site? I’m sure you are familiar… its the same way most online customer support does their chat w/ customer support. Would be cool to have this option to enable/disable (floating chat room) Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeff Starr

    (@specialk)

    Glad to help.

    It’s an interesting idea but not a current feature of the plugin.

    Let me know if I can provide any further information.

    Thread Starter wordmax

    (@wordmax)

    The guest user name (on the start chat form) changes every time the page is refreshed. Is there a setting so that user will have same guest ID once they initiate a chat and keep the same browser session? so if they navigate to another page/post and come back to the chat room page they can resume with same guest ID or username they started with? Thanks

    • This reply was modified 5 months, 3 weeks ago by wordmax.
    Plugin Author Jeff Starr

    (@specialk)

    Correct, the auto-generated chat name is random and will change if the page is reloaded. The only way to prevent this is to require login (it’s the third setting), which then always will display the user’s registered name, even if the page is reloaded.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.