I made a partial refund but Reports showing as it was a total refund

  • Resolved diezmesino

    (@diezmesino)


    6 months ago

    Hi guys.

    I found similar topics, but nothing exactly like this.

    I made a Partial Refund to a client:

    But in the Report (the Total in the left) it shows as a full refund:

    This is very annoying, since it make the reports less precise.

    Can someone help to show this correctly?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @diezmesino

    I tried to replicate the issue but couldn’t.

    For better assistance, can you provide a video showing the issue on your end? For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
    • Steps to process the refund.
    • Full screenshot of the order details page.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @diezmesino

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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