WPP not tracking views properly

Hey @sidelancer,

Well, your site seems to be fully broken at the moment:

You’ll want to fix that first and if WPP isn’t still working correctly afterwards then please let me know and I’ll gladly have another look.

That’s very odd, thank you. When I’m logged in, nothing is wrong. but when I log out my site looks like that. Do you think this is a faulty plugin causing this?

I disabled all my plugins and it still looks like that. Do you think that could be a cloudflare issue? I’m seeing some errors related to cloudflare when I use the Firefox inspect feature but I’m not knowledgeable enough to understand what they mean.

Could be caused by a plugin, yes.

Here’s what I would do: disable all plugins that are “site optimization” related (eg. WP Fastest Cache, anything CDN related, etc.) and then check the site while logged out / in Incognito mode. Is it still broken?

Alternatively, you may also want to consider reaching out to the people who maintain your website -assuming it’s not you of course haha- and ask them to look into this for you.

Yeah, I also see errors that seem CDN related. If you’re using Cloudflare, try clearing its cache and check again.

Thanks, I think I found the problem. I think it’s from my host (cloudways) Varnish caching. I just purged the varnish and everything returned back to normal. So maybe that’s also the think causing errors with WPP.

Looks like the views are being tracked better now. But the widget itself is still showing some weird posts that aren’t that popular.

Ah, yes some hosting companies also provide their own site caching functionality. I see that your site is loading fine now and so is your popular posts list so that’s good news.

Maybe your site doesn’t need both your hosting’s caching system + Cloudflare’s. Or maybe it does. It’s something you may want to evaluate as this kind of problems may happen from time to time (but at least now you know where to look first if it happens again.)

But the widget itself is still showing some weird posts that aren’t that popular.

Considering that your site may have been broken for a while (and not just now / today) it wouldn’t be weird to see this. The list is displaying whatever posts it managed to track according to your WPP settings.

Still, if you share screenshots of the settings you’re using with your popular posts list I could take a look and see if anything looks out of place.

Thanks Hector, it looks like it’s working properly now. So I guess I need to clear the host-side cache every once in a while or consider removing/configuring one of my caching options so this issue doesn’t repeat. Something like this does seem to happen every 4-6 months.