• Resolved nichinu

    (@nichinu)


    Since the latest my site’s back end has become super slow while the front end is not affected at all (even when accessed through admin account.
    Back end load time is 11 sec on avg out of which woocommerce accounts for 10 sec.

    I have even tested with all the plugins disabled and woocommerce is the only culprit.

    System Report:

    ` WordPress Environment
    
    WordPress address (URL): https://www.comicsense.store
    Site address (URL): https://www.comicsense.store
    WC Version: 8.9.1
    REST API Version: ? 8.9.1
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.5.3
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: ? Server Environment
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 100 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 100000
    cURL Version: 7.76.1
    OpenSSL/3.0.7
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.11.7-MariaDB
    Max Upload Size: 100 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.9.1
    WC Database Prefix: zense_
    Total Database Size: 1668.53MB
    Database Data Size: 1049.37MB
    Database Index Size: 619.16MB
    zense_woocommerce_sessions: Data: 22.05MB + Index: 1.02MB + Engine InnoDB
    zense_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    zense_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB
    zense_woocommerce_order_itemmeta: Data: 226.55MB + Index: 21.05MB + Engine InnoDB
    zense_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    zense_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_woocommerce_shipping_zone_locations: Data: 3.02MB + Index: 5.66MB + Engine InnoDB
    zense_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_actionscheduler_actions: Data: 51.13MB + Index: 66.36MB + Engine InnoDB
    zense_actionscheduler_claims: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
    zense_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_actionscheduler_logs: Data: 35.09MB + Index: 26.06MB + Engine InnoDB
    zense_automatewoo_abandoned_carts: Data: 6.09MB + Index: 0.38MB + Engine InnoDB
    zense_automatewoo_customers: Data: 7.52MB + Index: 17.70MB + Engine InnoDB
    zense_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    zense_automatewoo_guests: Data: 1.52MB + Index: 2.08MB + Engine InnoDB
    zense_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_automatewoo_logs: Data: 1.52MB + Index: 1.03MB + Engine InnoDB
    zense_automatewoo_log_meta: Data: 4.52MB + Index: 5.03MB + Engine InnoDB
    zense_automatewoo_queue: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    zense_automatewoo_queue_meta: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
    zense_blocksy_product_taxonomies_lookup: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
    zense_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_bv_ip_store: Data: 0.28MB + Index: 0.16MB + Engine InnoDB
    zense_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_commentmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
    zense_comments: Data: 122.64MB + Index: 68.16MB + Engine InnoDB
    zense_dgwt_wcas_index: Data: 3.11MB + Index: 0.05MB + Engine InnoDB
    zense_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_dgwt_wcas_invindex_doclist: Data: 9.20MB + Index: 12.08MB + Engine InnoDB
    zense_dgwt_wcas_invindex_wordlist: Data: 2.23MB + Index: 1.13MB + Engine InnoDB
    zense_dgwt_wcas_stats: Data: 21.06MB + Index: 0.00MB + Engine InnoDB
    zense_dgwt_wcas_tax_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    zense_dgwt_wcas_var_index: Data: 5.08MB + Index: 0.23MB + Engine InnoDB
    zense_glsr_assigned_posts: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
    zense_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_glsr_assigned_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_glsr_ratings: Data: 0.33MB + Index: 0.17MB + Engine InnoDB
    zense_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    zense_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_old: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_options: Data: 4.09MB + Index: 0.08MB + Engine InnoDB
    zense_postmeta: Data: 68.61MB + Index: 41.08MB + Engine InnoDB
    zense_posts: Data: 14.47MB + Index: 7.98MB + Engine InnoDB
    zense_pys_stat_landing: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_order: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_product_order: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_traffic: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_utm_campaing: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_utm_content: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_pys_stat_utm_term: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
    zense_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_termmeta: Data: 0.47MB + Index: 0.41MB + Engine InnoDB
    zense_terms: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
    zense_term_relationships: Data: 1.34MB + Index: 1.44MB + Engine InnoDB
    zense_term_taxonomy: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    zense_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_unicom_tracking_orders: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
    zense_usermeta: Data: 262.81MB + Index: 197.52MB + Engine InnoDB
    zense_users: Data: 14.52MB + Index: 12.39MB + Engine InnoDB
    zense_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    zense_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    zense_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_wc_customer_lookup: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
    zense_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_wc_orders: Data: 6.52MB + Index: 7.03MB + Engine InnoDB
    zense_wc_orders_meta: Data: 41.56MB + Index: 63.55MB + Engine InnoDB
    zense_wc_order_addresses: Data: 23.55MB + Index: 16.06MB + Engine InnoDB
    zense_wc_order_addresses_old: Data: 21.55MB + Index: 14.06MB + Engine InnoDB
    zense_wc_order_bundle_lookup: Data: 0.13MB + Index: 0.25MB + Engine InnoDB
    zense_wc_order_coupon_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    zense_wc_order_operational_data: Data: 2.52MB + Index: 0.63MB + Engine InnoDB
    zense_wc_order_product_lookup: Data: 2.52MB + Index: 3.72MB + Engine InnoDB
    zense_wc_order_stats: Data: 2.52MB + Index: 0.92MB + Engine InnoDB
    zense_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_wc_points_rewards_user_points: Data: 0.45MB + Index: 0.58MB + Engine InnoDB
    zense_wc_points_rewards_user_points_log: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
    zense_wc_product_attributes_lookup: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    zense_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_wc_product_meta_lookup: Data: 0.36MB + Index: 0.53MB + Engine InnoDB
    zense_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_wc_reserved_stock: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    zense_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    zense_woocommerce_bis_activity: Data: 3.52MB + Index: 4.55MB + Engine InnoDB
    zense_woocommerce_bis_notifications: Data: 2.52MB + Index: 5.58MB + Engine InnoDB
    zense_woocommerce_bis_notificationsmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
    zense_woocommerce_bundled_itemmeta: Data: 0.42MB + Index: 0.44MB + Engine InnoDB
    zense_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    zense_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    zense_wpmailsmtp_debug_events: Data: 16.52MB + Index: 0.00MB + Engine InnoDB
    zense_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts
    
    acf-field: 47
    acf-field-group: 2
    attachment: 8900
    aw_workflow: 3
    ct_content_block: 13
    ct_product_tab: 3
    ct_size_guide: 19
    custom_css: 9
    custom_order_status: 18
    customize_changeset: 3
    e-landing-page: 1
    elementor_library: 37
    itsec-dash-card: 24
    itsec-dashboard: 4
    jetpack_migration: 2
    mc4wp-form: 1
    mycred_email_notice: 1
    nav_menu_item: 62
    oembed_cache: 4
    page: 19
    post: 13
    product: 1218
    product_variation: 1428
    pscw-size-chart: 5
    revision: 143
    shop_coupon: 9185
    shop_order_placehold: 9507
    shop_order_refund: 4591
    site-review: 2714
    site-review-theme: 3
    size-chart: 10
    size-charts: 22
    viwec_template: 14
    viwec_template_block: 2
    wc_order_status: 19
    wcct_countdown: 5
    wmpc-trash: 2763
    wp_global_styles: 3
    wp_navigation: 1
    wpcdt_countdown: 1 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (31)
    
    Query Monitor: by John Blackbourn – 3.16.3
    Blocksy Companion (Premium): by CreativeThemes – 2.0.50
    Snapmint Payment Gateway: by Snapmint – 1.4
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    db.php: Query Monitor Database Class (Drop-in)
    object-cache.php: Object Cache Pro (Drop-in) Must Use Plugins (1)
    
    CDN Cache Plugin: by – 1.1.3 Settings
    
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    Force SSL: –
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    Taxonomies: Product Types: bundle (bundle)
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    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: – Logging
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
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    Log directory size: 31 MB WC Pages
    
    Shop base: ? Page not set
    Cart: #1945 - /cart/
    Checkout: #12 - /checkout/
    My account: #1946 - /my-account/
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    Newest: 2024-05-31 07:24:41 +0000 Status report information
    
    Generated at: 2024-05-30 16:55:14 +05:30
    `
    
    
    
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hey there, @nichinu! Thanks for contacting us. I’m happy to help you.

    To confirm, have you tried disabling WooCommerce to check if it loads faster?

    Can you please try deleting WooCommerce and downloading it again to see if it fixes the issue?
    Please note your data won’t be erased when deleting the plugin, it is only erased if you actively follow the steps to delete the information from the database.

    If it does not fix the issue, can you please share the

    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.?
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter nichinu

    (@nichinu)

    Hey,
    The issue was indeed due to woocommerce though I was able to solve it.
    The main cause was duplicate pincodes. For some reasons if there are duplicate entries in the serviceable pincodes list in the shipping zones then it causes woocommerce backend to be very slow.

    Removed those duplicates solved the issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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