Purchase Event Not Tracked

  • Resolved A1234578

    (@e5223959880)


    9 months, 3 weeks ago

    Hello, we’re running Google Analytics for WooCommerce plugin on our website however when we look at Ecommerce Purchases statistics on Google Analytics.

    Item Purchased and Item Revenue values are all 0

    What I can do to troubleshoot the issue?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @e5223959880

    Have you enabled the Purchase Transactions and other events in your event tracking section? To help you better, could you share a screenshot of your Google Analytics settings?

    If you’ve enabled all the events and they’re still not tracking, then you need to set up consent tracking on your site. Google Analytics (GA4) won’t collect user data in certain locations without consent. You can do this through third-party plugins like Complianz, Consent Mode API, etc.

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Thread Starter A1234578

    (@e5223959880)

    Google Analytics Settings Screenshot:

    About Cookie Consent

    • Our business/customer are located in Philippines hence, cookie consent is not required.
    • This reply was modified 9 months, 3 weeks ago by A1234578.
    Plugin Support omarfpg a11n

    (@omarfpg)

    Thank you for the additional details.

    Only the purchase event is having issues with tracking, correct? All other events are tracking ok?

    You can also test with the Google Tag Assistant feature to simulate user actions like adding products to the cart, initiating checkout, etc. If analytics tracking is working as expected, you should see these events being captured in the Tag Assistant’s “Hits Sent” tab. (learn more here)

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    All the best,
    Omar

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Purchase Event Not Tracked’ is closed to new replies.