Video Preview

Hi there,

Thanks for using our plugin,

To make sure I understand this correctly: you are adding the video to the product description, and that works via the admin side? but it does not work when a vendor tries to add it on the vendor dashboard?

Can you help clarify with a quick video or screenshot(s) how exactly that works on your admin side?

Kind regards,

Thomas

1. Here a screenshot in both admin and vendor product description:

Admin side?:

https://ibb.co/HB56pZ5

Vendor Side?:

https://ibb.co/r55dXhK

2. Email Order status

There’s no email that inform the vendor about the refunded status! I need a solution to make this refunded email working so when the order status is changed to refunded, The vendor should be notified by email. here a screenshot: https://ibb.co/f87Q37g

Thank you for the details,

(1) I’ve been looking into this and trying to add support for video previews, but have not been able to so far. Enqueuing ‘mce-view’ does not seem to make a difference on that page.

I have passed this to our team to look at this further for future updates.

(2) This would normally work through MarketKing’s refunds requests module: https://woocommerce-multivendor.com/docs/refund-requests/

When a customer makes a refund request, that would first go to the vendor (+ an email notification), and then the vendor can approve or reject it.

In your setup, is the website admin refunding orders without informing the vendor first, or how does that happen?

1- Order status?
In my setup only admin can change order status to refunded or cancelled, but the missing part is to inform vendor by email about the refunded or cancelled order. also there’s no refunded status in order statistic widget.

2- Orders page
Let’s say a vendor has a completed order totaling ($1). When admin updates this order to Refunded or Canceled status, the total amount and total revenue are not calculated and cannot be updated to (-$1). it always show ($1) in all cases. kindly note this error display anywhere on orders list & on single order page… Even the net payment shows wrong calculation, it should show $0 if the order status is refunded or cancelled, here all screenshot:

https://ibb.co/b2T4R33
https://ibb.co/ZgLKZgw
https://ibb.co/vVbsqk2
https://ibb.co/Pz5XJVY
https://ibb.co/Xs2p3n4

3- Ajax loading problem
When updating a product, a hidden product is generated automatically when the ajax loading is enabled, even if I delete it and refresh the product listing page, it generated automatically. Also i have deleted some columns on products and orders list using child theme, it cannot be deleted while the ajax loading active. kindly note i need to use ajax loading because i have a very large data. here a screenshot: https://ibb.co/SPJqMbb

4- Video preview
This feature is important so vendor can view the uploaded video before posting, kindly if the Enqueuing ‘mce-view’ not working, kindly share me another solution.

5- Missing Features
There’s alot of missing features in your plugin such as bulk select for both order and products, Withdraw charges, Analytics & reports, Filter orders by status, Filter products by status & categories…. Also i tried the pro version in demo and i noticed that the message section does not allow both admin and vendor to share files, even in Return & refund modules…This is also a important feature so both admin & user can better understand customer’s requests! Also I don’t know why you have deleted all the basic features from the html dashlite theme, Do you provide customization? May i know what will be in your next future updates! https://ibb.co/5TpY1HV

Hi again,

(1) This is a bit different than our standard flow – in our expected flow, the vendor would be cancelling or refunding orders. We will consider it in future updates to add an email there,

(2) This is normal for how our plugin works. If an order is refunded or cancelled, the order changes from “completed” to “pending”. The commission is still $7, but it is not given to the vendor, it is a pending / draft commission.

In MarketKing, commissions are only given to vendors when orders are completed. When an order is placed, commissions are not given immediately. The commission is calculated as a potential commission only.

https://woocommerce-multivendor.com/docs/admin-and-vendor-commissions-multivendor-marketplace-commissions/

(3) To remove columns when using AJAX, it is needed to use the filters:

• marketking_products_table_ajax_columns
• marketking_orders_table_ajax_columns

Please see class-marketking-core.php to find those filters and parameters. You would need to remove columns from there.

Regarding the issue with the “product name” product, I have identified the problem and implemented a fix. It will be added in the next official update in the next weeks.

(4) I’m afraid I don’t see a simple way to solve it now. We would like to have support for this, but we’d need to investigate this in more detail to understand where the issue is.

(5)

Orders and products can be filtered by status / category, but the issue is that it cannot work in AJAX. Some more advanced filters would be needed.

Dashlite does not provide filters, those are only icons but do not include any feature such as file upload support. It is just the UI without any functionality.

Thank you for the feedback on features, we are considering that in future updates.

At the moment our plans are to add Geolocation and support for PayPal split pay as the next major improvements.