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Resolved titosfashionhouse
(@titosfashionhouse)

6 months, 1 week ago
Hello,

I’m Subhasish Das the proud of owner of Tito’s Fashion House. It’s an e-Commerce base website. ?I installed the 10Web plugin for this website then website speed is increase, no doubt this plugin is very helpful. But TFH website is broken after installing this plugin for mobile users.

Here’s the snapshots

https://drive.google.com/file/d/1nyn88_k4umDguDmNVacJzHRdsXOjwMTf/view?usp=sharing

Broken website snapshot

https://drive.google.com/file/d/1AHhviM5jOlLhpuUXhXvjICbwrhAHbOug/view?usp=sharing

Can you please assite me how to fix it?

Thank you,

Tito’s Fashion House
- This topic was modified 6 months, 1 week ago by James Huff.
- This topic was modified 6 months, 1 week ago by James Huff. Reason: redundant link removed
The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Mane Grigoryan
(@manegr)

6 months ago

Hi @@titosfashionhouse ,
Thank you for contacting us.

Please, kindly exclude the plugin, which is responsible for the section, from JS Delay to solve the issue. This guide will help you in the process:?https://help.10web.io/hc/en-us/articles/12019677771154-How-to-troubleshoot-and-resolve-issues-caused-by-the-10Web-Booster

You can also exclude the exact JS files instead of the full plugin. Here is a guide:? https://help.10web.io/hc/en-us/articles/12020189458706-How-to-locate-and-exclude-JS-files-in-the-10Web-Website-Booster

Please, let us know you have further questions.
Regards, Mane

Thread Starter titosfashionhouse
(@titosfashionhouse)

6 months ago

Hello,

I have implemented all the suggestions you provided, but I am still encountering the same issue. I have enabled the test mode once again on my end.

Regards,

Tito’s Fashion House

Plugin Support Mane Grigoryan
(@manegr)

6 months ago

Hi @titosfashionhouse ,
Thank you for your feedback.

Unfortunately the website is disconnected. Will you please kindly connect it back with Test Mode so that we can assist you with the solution?

Thank you in advance.
Regards, Mane

Thread Starter titosfashionhouse
(@titosfashionhouse)

6 months ago

Hello,

I have reconnected again. Can you please check it? Thank you

Regards,

Tito’s Fashion House
Thread Starter titosfashionhouse
(@titosfashionhouse)

6 months ago
Hello,

Please leave it. Actually We can’t wait for long time. Thank you.

Regards,

Tito’s Fashion House
- This reply was modified 6 months ago by titosfashionhouse.
Plugin Support Mane Grigoryan
(@manegr)

5 months, 4 weeks ago

Hi @titosfashionhouse ,
Our apologies for the wait.

Will you please kindly enable the plugin with Test Mode? This way you will not face any issues while we are working on the solution.

Thank you for your understanding.
Regards, Mane

Thread Starter titosfashionhouse
(@titosfashionhouse)

5 months, 3 weeks ago

Hello,

I have enabled the plugin with Test Mode. Please check it. Thank you.

Regards,

Tito’s Fashion House

Thread Starter titosfashionhouse
(@titosfashionhouse)

5 months, 3 weeks ago

Hello,

Do you have any update?

Regards,

Titos Fashion House

Plugin Support Mane Grigoryan
(@manegr)

5 months, 2 weeks ago

Hi @titosfashionhouse ,
Thank you for your patience.

Unfortunately your website has a cache, which we fail to clear. For example:

https://www.titosfashionhouse.com/?two_nooptimize=1&random?page id is 2804, while https://www.titosfashionhouse.com/?two_nooptimize=1?page id is 2537.

Will you please kindly clear your website cache from the caching service you are using? Is it also possible to temporarily disable the cache source?
Regards. Mane

Viewing 9 replies - 1 through 9 (of 9 total)

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