Slow support

Hi, for how long is this process of long waiting times for support going to go on?

I am a paying customer and of all plugins I have bought you by far have the longest response time.

I have seen this message for over 6 months now: “Please note that your support requests may experience longer response times as we adjust our team structure to enhance your future support experience. Our apologies for the inconvenience.”

• This topic was modified 9 months, 2 weeks ago by jonas_op.

The page I need help with: [log in to see the link]