Can’t login for support

  • Resolved Debbie van Cleef

    (@debbieschrijft)


    6 months, 1 week ago

    Hi, my customer purchased a license and shared her login with me. I’m her VA.

    I need support, but I can’t find the support in her account. If you try to login at https://emotionalonlinestorytelling.com/support/ (which I used with my own account) the site asks me to login again, but then it says there is no account present for that client.

    Also there is no license code to be found in her account, nor in the order confirmation.

    Please help, we need to sort this urgently because of the client’s launch.

Viewing 1 replies (of 1 total)
  • Plugin Author Jose

    (@giuse)

    Hi @debbieschrijft

    the rules of this forum don’t allow us to discuss about issues related to the PRO version.
    I kindly ask you to send a message through my contact form at https://josemortellaro.com/contact/ including the email that was used in the checkout when they bought the license of the plugin.
    I will be happy to help you privately.

    Have a great day!

    Jose

Viewing 1 replies (of 1 total)
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