Payments not appearing in Paypal

  • Resolved cstok

    (@cstok)


    9 months, 2 weeks ago

    A customer purchased tickets 7 days ago, but their payment has not yet appeared in Paypal. I verified that the Paypal client ID is correct in the EventPrime plug-in. Is this a normal processing time? When can I expect to see the payment on my Paypal transactions?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Thanks for reaching out to us.

    To investigate the issue further, please navigate to the WordPress dashboard and go to “Events->Booking.” Locate the specific booking where the payment has not appeared in PayPal, click on that particular booking, scroll down, and click on the “Transaction Log” button. In the transaction log, could you please confirm that the ‘intent’ and ‘status’ values are set to ‘CAPTURE’ and ‘COMPLETED,’ respectively?

    Awaiting for your response.

    Thread Starter cstok

    (@cstok)

    Thanks for your response. Intent and status are set to ‘capture’ and ‘completed,’ respectively. Looking forward to your continuing help. Thanks.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    This issue seems to be related to PayPal. We recommend reaching out to PayPal support for further investigation.

    If you need further assistance, do not hesitate to contact us.

Viewing 3 replies - 1 through 3 (of 3 total)
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