Google Analytics Showing Incorrect Revenue Numbers from Plugin

Hi @portalhope,

Thank you for bringing this to our attention. Could you please share a screenshot of what you see on your GA revenue report, and your order page? Additionally, can you check on your WooCommerce → Settings → Currency options for the thousands and decimal separator? Please share a screenshot of it, too.

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!
-OP

Who can see the information that is posted in my reply? Clearly, I don’t want my system information or other information displayed publicly.

The currency in Woo Commerce is setup properly. The site has been running for two years and calculates all currency correctly. It’s within Google Analytics that the decimal points appear to be shifted.

Hi @portalhope

Who can see the information that is posted in my reply? Clearly, I don’t want my system information or other information displayed publicly.

It will be publicly accessible. However, you could copy and share it via Mozilla Community Pastebin and share the link here. Make sure to set a longer expiration duration.

However, if you are still concerned about privacy, you could remove all the information, like the website URL.

The currency in Woo Commerce is setup properly. The site has been running for two years and calculates all currency correctly. It’s within Google Analytics that the decimal points appear to be shifted.

It seems like there might be an issue with how the Google Analytics plugin interprets the order values. We would need to investigate this further to provide a solution.

Please follow @omarfpg’s instructions and share the requested screenshots and information. This will help us understand the issue better and provide you with the most effective solution.

Thank you for your cooperation and patience. We look forward to resolving this issue for you.

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP