Update Caused Critical Error

  • As mentioned, update 1.6.30 is currently causing a critical error that prevents the plug-in from loading properly, which crashes your site.

    Info:

    An error of type E_COMPILE_ERROR was caused in line 16 of the file /srv/htdocs/wp-content/plugins/header-footer-elementor/inc/lib/svg-sanitizer/src/sanitizer.php
    Error message: Cannot declare class
    enshrined/svgSanitize/Sanitizer, because the name is already in use

    Looking forward to updating this review back to 5 stars when fixed, because it’s otherwise a great plug-in!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support bsfankusht

    (@iankusht)

    Hello?@oldstatestaffing ,

    We apologize for the inconvenience caused by the recent issue with WP SVG Images. We have identified the cause of the fatal error and have released an updated fix.

    You can download the new zip file from our GitHub repository to resolve the issue:
    GitHub Fix for WP SVG Images

    We are actively working on a permanent solution and will release a proper fix by the end of the day.

    Thank you for your understanding and patience. Please let us know if you encounter any further issues.

    • This reply was modified 6 months, 2 weeks ago by bsfankusht.
    Plugin Support bsfankusht

    (@iankusht)

    Hello @oldstatestaffing ,

    We are pleased to inform you that we have released an update to fix the issues.

    Please update the plugin to the latest version 1.6.31 to resolve the issues.

    Thank you for your understanding and patience. If you have any further questions or encounter any issues, please let us know.

    As I read in another 1 star review here, even 1.6.31 causes fatal errors. How about you scrap everything you just did after the working 1.6.28 and restart from there.

    It appears the recent update must have came with SVG support, however if you happen to already have a plugin called “svg-support”, you’ll want to go into file manager (if you have cPanel), go to wp-content/plugins/svg-support and simply rename it to svg-support-back (or whatever you want). That will disable the plugin and the site will become available.

    This fixed the problem for me

    We tested plugin version 1.6.31 with the svg-support plugin deactivated, but the result was that svg images failed to load.

    Plugin Support Herman Asrori (BSF)

    (@bsfherman)

    Hi everyone,

    Any issue related to SVG should be fixed if you are using v1.6.31, which is the latest current version.

    @oldstatestaffing, it would be very much appreciated if you would like to consider changing the review.

    Kind regards,
    Herman ??

Viewing 6 replies - 1 through 6 (of 6 total)
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