Orphaned

Hi @eliyahna ,

Thank you for reaching out.

I’ve looked around and it seems the ‘Orphaned Content” category is related to Yoast SEO per the Orphaned Content – Remove it, Redirect it, or Revive it! post.

Have you tried making changes to the event and updating it to see if that would help?

@tristan083 thank you for your response. Yes, I did make changes to it and saved to see if that would help multiple times… I don’t see any difference between this event and the ones that show up fine. The link you provided about orphaned content says in their #2 step – “2 Next, head over to your POSTS or PAGES panel in your WordPress Account.”. This site does not have a “WordPress Account”. Would you have any other suggestions?

Hi @eliyahna

Thanks for your response.

Could you provide the URL of your event that is not showing in the frontend? I want to check it further on my end.

Also, please double-check if you have an Upgrade tab on the Events > Settings page. If you see the “Upgrade” tab, please migrate your events and see if that resolves the issue.

As always, please test it first on your staging site before applying to your live site.

Looking forward to your reply.

Thank you for your response @d0153 . There is no “Upgrade” tab. Here is the link https://azdztribute.com/azdzevent/azdz-rockin-cave-creek-bike-week-2024/

It should be showing under past events here – https://azdztribute.com/theevents/

Hi @eliyahna

Thanks for your response.

It seems you have an active license with us. For us to help you better and follow WordPress Forum Guidelines regarding premium users, please open a Support Ticket on our Help Desk.

You’ll hear from one of my colleagues soon!

@d0153 The site owner bought this plugin from some online software shop… so we do not have a login. Can you supply one or provide a support email?

Hi @eliyahna,

No problem, you can still open a ticket at https://my.theeventscalendar.com/get-help/.

Looking forward to helping you with this.

@atousanajafi Thank you for the link, however, there seems to be a $99 fee to buy the software all over again before allowing the submission of a support ticket.

Hi @eliyahna

You can submit a Pre-Sales support ticket (Questions before purchasing) from our HelpDesk and make sure to include your license key in your message for our verification.

You can find your license key from your WP-Admin > Events > Settings > Licenses.

Hi there,

It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.