Locked out of WP Dashbord

  • Resolved sandman4203

    (@sandman4203)


    10 months, 1 week ago

    So I’ve just installed wordfence and it has immediatley locked me out of my account. I have reset my password but rather than logging me into my back end dashboard, I am taken to my website front end. Please help?

    The page I need help with: [log in to see the link]

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  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @sandman4203 ,

    Thanks for reaching out. Are you using a custom login form, or login security features such as 2FA and/or reCAPTCHA? Are you seeing the same thing happen when using a private browser/incognito window to log in?? Are you seeing any Wordfence block screens or errors?

    You can deactivate Wordfence manually by renaming the plugin folder located at wp-content/plugins/wordfence to wordfence.bak. This should let you access and log into your site normally. You can then rename the folder back to “wordfence” to run some tests. The best way to test is to run Wordfence as your only enabled plugin and also reverting to a default theme such as Twenty Twenty-Three. If you are able to successfully access the dashboard, then re-enable your plugins and theme one-by-one until it breaks again to help find the cause.

    Thanks,
    Margaret

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