IDeal 2.0

Hello @newcats,

Thanks for reaching out.

I’m afraid I’m not able to understand your request. Could you please share a more detailed description on the issue you are facing? If possible, share screenshots for better visual understanding.

You can use a screenshot sharing software like https://snipboard.io/ and share the direct link here. Here’s how to make a screenshot: https://wordpress.com/support/make-a-screenshot/

Looking forward to assisting you further.

@ckadenge

Thank you for your swift reaction. This is the link to what they want me to change, but I can not find where to change it: https://www.emspay.com/nl/en/support/implementation-guide-ideal-ipg

I hope you can help me.

Kind regards

Hello @newcats,

Thanks for sharing further details on this. After taking a closer look at the shared link, I’m afraid this is out of our support scope. I’ll recommend reaching out to the plugin developer for further assistance.

I hope this helps.

Hi there. We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

#anastas10s (woo-hc) it is not solved, I have to phone the bank as no one else seems to be able to help me. I hope they can. There are so many people using WP and WooCommerce for their small webshops, I wonder am I the only one not knowing what to do?

Hey, @newcats!

I understand this is a frustrating situation. I wish there was more we could to to help, but since this is related to a third-party plugin, is really out of our hands.

Were you able to contact the plugin support to see if they can help?

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

@carolm29 I have phoned the bank, they can’t do nothing. I have phoned EMS, got the same person and the same answer as in the e-mail contact. They are not going to develop a plug-in to solve this. So my options are either solve this myself, which is not possible ?? or break the contract with them and go to Mollie/Ayden or so. What company tells it’s customers to do that?

I can not be the only one with this problem, as iDEAL is THE way to pay in the Netherlands

In addition to the WooCommerce plugin, you probably also have a plugin active for integration with EMS. Can you also find the exact title of this plugin in the WordPress admin dashboard under “Plugins”? And can you also see who is the author of this EMS plugin? If you use the “EMS Online” plugin from “Ginger Payments” then I don’t think any changes are necessary. If you are not yet using this plugin, you may consider switching to this plugin (https://github.com/emspay/ems-online-woocommerce). I must say that I have not had very good experiences with EMS myself. In that respect, a switch to Pay.nl, Buckaroo or Mollie may also be worthwhile. You can then also consider using the Pronamic Pay plugin. This is a plugin with support for all popular Dutch iDEAL (2.0) providers. A Dutch company is behind this with an excellent support department, no ‘kastje naar de muur‘ scenes with them.

@remcotolsma

THX, the plug-in I now use is EMS payments for WooCommerce. The author is emspay and the plug-in is classified as END of LIFE. When I called EMS yesterday they said that they will not develop a new plug-in.
I am going to look into what you suggest, thanks for your help Remco.

Have a good weekend

Hi @newcats,

You can also try our Stripe plugin which supports iDeal: https://woocommerce.com/document/stripe/setup-and-configuration/additional-payment-methods/#which-apms. This one is developed, mantained and supported by us!

@remcotolsma thanks for the suggestions! Those are great additions, too! Having one from a dutch company can be awesome in this case! I love it when the community chips in with great suggestions!

Cheers!
-OP

No problem, I think that’s what these community support forums are for. Because you mentioned the Stripe plugin from Woo, I would like to say that I am not satisfied with the support handling of Woo (or WooCommerce). I have been waiting since October 27, 2023 for the handling of a support ticket (7213916) related to https://woocommerce.com/products/eu-vat-number/ (also from Woo, even an annual paid product). That is not relevant to this topic, but it is something to take into account when using products such as https://woocommerce.com/products/stripe/. I don’t expect the support on the Stripe plugin to be much better, that may be something to take into account. Stripe is probably not ideal for everyone, fortunately there are also other good payment providers for the Dutch iDEAL.

Hey @remcotolsma,

Thank you so much for bringing this to my attention. I’m reviewing your support ticket (#7213916) and asking our team for details. As soon as I learn more, I’ll follow up with you through our internal support system.