error after activate the plugin

  • Resolved rz1990

    (@rz1990)


    7 months ago

    im installed free version of that plugin . but after activating plugin my website goes down . and show
    “Internal Server Error” message show the link.

    https://prnt.sc/Xw8bmaXX3pQh

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support aporter

    (@aporter)

    Hi,

    Can you send your PHP error log so that we can see the actual error message thats being output?

    We will be able to help resolve your issue then.

    Best Wishes,

    Ashley

    Thread Starter rz1990

    (@rz1990)

    Fatal error: Uncaught Error: Call to undefined function ctype_digit()?in?/hermes/walnacweb06/walnacweb06aj/b2663/moo.catherinelennon/davidemicciulla/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php:222

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @rz1990,

    Here issue seems that ctype_digit function is not defined in woocomerce-payment plugin which uses jetpack-connection Please contact your hosting provider to make sure cytpe extension is enabled.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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