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Resolved

(@decentech)

Hi I add an item to my cart, then in the cart I cannot change the cart. I cannot change the quantity and I cannot remove items.

this is, what I've already tried:


- re-insall wordpress

- re-install woocommerce

- disable all plug ins

- change the theme to store front

- used storefront with all plug ins disabled.

- cleaning cache of my browser

- deleted cart site and recreated them with woocommerce tool ro recreate default pages

- cleared template cache

- cleared customer session

- clear WooCommerce transients cache

- checked that shortcode of cart page is [woocommerce_cart]

- incognito mode —> not working

- different browser, not working

- mobile not working, also with different browsers

this is the system report:

` WordPress Environment

WordPress address (URL): https://decentech.eu
Site address (URL): https://decentech.eu
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: nginx/1.18.0
PHP Version: 8.1.2-1ubuntu2.15
PHP Post Max Size: 20 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.6.16-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.2
WC Database Prefix: 84x58Z_
Total Database Size: 30.21MB
Database Data Size: 25.35MB
Database Index Size: 4.86MB
84x58Z_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_actionscheduler_actions: Data: 1.50MB + Index: 0.89MB + Engine InnoDB
84x58Z_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_actionscheduler_logs: Data: 1.52MB + Index: 0.50MB + Engine InnoDB
84x58Z_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
84x58Z_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
84x58Z_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_mailpoet_automation_runs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
84x58Z_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_newsletters: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
84x58Z_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
84x58Z_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
84x58Z_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
84x58Z_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_subscribers: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
84x58Z_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_options: Data: 13.05MB + Index: 0.09MB + Engine InnoDB
84x58Z_postmeta: Data: 3.20MB + Index: 0.14MB + Engine InnoDB
84x58Z_posts: Data: 1.17MB + Index: 0.06MB + Engine InnoDB
84x58Z_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_post_smtp_logs: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
84x58Z_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
84x58Z_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
84x58Z_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
84x58Z_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
84x58Z_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
84x58Z_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
84x58Z_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
84x58Z_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
84x58Z_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
84x58Z_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 102
custom_css: 2
customize_changeset: 18
elementor_library: 3
mailpoet_page: 1
nav_menu_item: 23
page: 5
post: 2
product: 4
product_variation: 11
revision: 13
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 4
wp_navigation: 1
wpforms: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (3)

Blocksy Companion: by CreativeThemes – 2.0.42
Variation Swatches for WooCommerce: by CartFlows – 1.0.8
WooCommerce: by Automattic – 8.8.2 Inactive Plugins (0) Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 36 KB WC Pages

Shop base: #498 - /
Cart: #3230 - /cart/
Checkout: #38 - /checkout/
My account: #39 - /my-account/
Terms and conditions: ? Page not set Theme

Name: Blocksy
Version: 2.0.42
Author URL: https://creativethemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: blocksy/woocommerce/cart/cart.php
blocksy/woocommerce/cart/mini-cart.php
blocksy/woocommerce/content-widget-product.php
blocksy/woocommerce/content-widget-reviews.php
blocksy/woocommerce/myaccount/my-account.php
blocksy/woocommerce/product-searchform.php
blocksy/woocommerce/single-product/tabs/tabs.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-28 19:06:15 +02:00
Options: ?
Notes: 56
Onboarding: completed Action Scheduler

Complete: 2,465
Oldest: 2024-04-19 21:40:44 +0200
Newest: 2024-04-28 01:20:42 +0200

Failed: 46
Oldest: 2024-04-19 21:41:55 +0200
Newest: 2024-04-28 01:14:54 +0200

Pending: 6
Oldest: 2024-04-28 02:14:54 +0200
Newest: 2024-04-29 16:00:00 +0200 Status report information

Generated at: 2024-04-28 01:51:57 +02:00
`

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter decentech
(@decentech)

10 months, 2 weeks ago

I wiped the database in Mariadb and created a new one for wordpress. Everything works now.

Thread Starter decentech
(@decentech)

10 months, 2 weeks ago

so i need to reopen. Something is wrong here. maybe it is a theme issue, maybe it is a plugin issue but I am no dev.

I deleted all pages and recreated the woocommerce default pages and then it stopped working again.

Plugin Support omarfpg a11n
(@omarfpg)

10 months, 2 weeks ago

Hi @decentech,

I’m reopening your thread as per your request. Can you share more details about this issue, please? I tried accessing your link but it doesn’t seem there’s a WP install running there at the moment, or you have an issue with your server’s configuration: https://prnt.sc/WEIt4SLVp4FH.

Please let us know when and where we can review your site and further details on the current issue you’re facing!

Thanks!
-OP

Plugin Support omarfpg a11n
(@omarfpg)

10 months, 1 week ago

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. I checked your site again and I see it’s working now and you have a few products for sale already. Feel free to start a new thread if you have any more questions.

Cheers!
-OP

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot remove item in cart or change quantity’ is closed to new replies.