• Resolved ashrithau

    (@ashrithau)


    Hello,

    I’m facing a functionality issue with my website, only when I enable WP Bakery. To check this, I first deactivated all plugins except Masterstudy and re-enabled all plugins one by one. Right after I enabled WP Bakery, the Cart and Checkout functionality broke completely.

    In my case breaking of functionality is the following:
    1. Unable to add coupons
    2. Unable to update quantity
    3. Changing country does not update WooCommerce shipping methods I have setup
    4. Unable to remove products from cart

    All basic and essential functionality of the Cart and Checkout pages are fully broken. Please advise on what to do here.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ashrithau

    (@ashrithau)

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://test.beatworx.in
    Site address (URL): https://test.beatworx.in
    WC Version: 8.8.2
    REST API Version: ? 8.8.2
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.5.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 516 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 8.7.1
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
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    WC Database Prefix: wp_
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    Database Data Size: 81.50MB
    Database Index Size: 13.36MB
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    WPBakery Page Builder: by Michael M - WPBakery.com – 7.6
    Masterstudy Elementor Widgets: by Stylemix – 1.2.2
    MasterStudy LMS – Online Courses, eLearning PRO: by StylemixThemes – 4.4.6
    MasterStudy LMS WordPress Plugin – for Online Courses and Education: by StylemixThemes – 3.3.8
    Nextend Social Login: by Nextendweb – 3.1.13
    Slider Revolution: by ThemePunch – 6.6.20
    GDPR Compliance & Cookie Consent: by StylemixThemes – 1.5
    STM Configurations: by StylemixThemes – 4.6.12
    1 Razorpay: Signup for FREE PG: by Team Razorpay – 4.6.2
    WooCommerce Stripe Gateway: by WooCommerce – 8.2.0
    WooCommerce PayPal Payments: by WooCommerce – 2.6.1
    WooCommerce Shipping & Tax: by WooCommerce – 2.5.4
    WooCommerce: by Automattic – 8.8.2
    WP File Manager: by mndpsingh287 – 7.2.6
    WP Google Search: by WebshopLogic – 1.1.0
    WP Mail SMTP: by WP Mail SMTP – 4.0.1
    Zoho Campaigns: by Zoho Campaigns – 2.0.8
    Zoho Flow: by Zoho Flow – 2.4.0
    
    ### Inactive Plugins (8) ###
    
    CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.2
    Envato Market: by Envato – 2.0.11
    LiteSpeed Cache: by LiteSpeed Technologies – 6.2
    Paid Memberships Pro: by Paid Memberships Pro – 3.0.3
    Visual Composer: by visualcomposer.com – 45.8.0
    WooCommerce.com Update Manager: by Automattic – 1.0.2
    WPForms Lite: by WPForms – 1.8.8.2
    WP Migrate Lite: by WP Engine – 2.6.10
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    stm_lms_product (stm_lms_product)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –
    
    ### Logging ###
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 193 KB
    
    ### WC Pages ###
    
    Shop base: #8 - /shop/
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #8407 - /terms-conditions/
    
    ### Theme ###
    
    Name: masterstudy Child Theme (BW)
    Version: 1.0.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: MasterStudy
    Parent Theme Version: 4.8.47
    Parent Theme Author URL: https://stylemixthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: masterstudy/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0
    masterstudy/woocommerce/cart/cart-shipping.php
    masterstudy-child/woocommerce/cart/cart-totals.php
    masterstudy-child/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.9.0
    masterstudy/woocommerce/cart/mini-cart.php
    masterstudy-child/woocommerce/cart/shipping-calculator.php version 4.0.0 is out of date. The core version is 7.0.1
    masterstudy/woocommerce/checkout/form-billing.php
    masterstudy-child/woocommerce/checkout/form-checkout.php
    masterstudy-child/woocommerce/checkout/form-coupon.php
    masterstudy/woocommerce/checkout/form-pay.php
    masterstudy-child/woocommerce/checkout/form-shipping.php
    masterstudy-child/woocommerce/checkout/payment-method.php
    masterstudy-child/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 8.1.0
    masterstudy/woocommerce/checkout/review-order.php
    masterstudy/woocommerce/checkout/thankyou.php
    masterstudy/woocommerce/content-product.php
    masterstudy-child/woocommerce/content-single-product.php
    masterstudy/woocommerce/global/breadcrumb.php
    masterstudy-child/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1
    masterstudy/woocommerce/global/quantity-input.php
    masterstudy/woocommerce/global/wrapper-end.php
    masterstudy/woocommerce/global/wrapper-start.php
    masterstudy/woocommerce/loop/loop-start.php
    masterstudy/woocommerce/loop/orderby.php
    masterstudy-child/woocommerce/loop/pagination.php
    masterstudy-child/woocommerce/myaccount/dashboard.php
    masterstudy-child/woocommerce/myaccount/downloads.php version 3.2.0 is out of date. The core version is 7.8.0
    masterstudy-child/woocommerce/myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 8.7.0
    masterstudy-child/woocommerce/myaccount/form-edit-address.php version 3.6.0 is out of date. The core version is 7.0.1
    masterstudy-child/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
    masterstudy-child/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 7.0.1
    masterstudy-child/woocommerce/myaccount/form-reset-password.php version 3.5.5 is out of date. The core version is 7.0.1
    masterstudy-child/woocommerce/myaccount/lost-password-confirmation.php
    masterstudy-child/woocommerce/myaccount/my-account.php
    masterstudy-child/woocommerce/myaccount/my-address.php version 2.6.0 is out of date. The core version is 8.7.0
    masterstudy/woocommerce/myaccount/my-downloads.php
    masterstudy/woocommerce/myaccount/my-orders.php
    masterstudy-child/woocommerce/myaccount/navigation.php
    masterstudy-child/woocommerce/myaccount/orders.php version 3.7.0 is out of date. The core version is 8.5.0
    masterstudy-child/woocommerce/myaccount/payment-methods.php version 2.6.0 is out of date. The core version is 7.8.0
    masterstudy-child/woocommerce/notices/error.php version 3.9.0 is out of date. The core version is 8.6.0
    masterstudy-child/woocommerce/notices/notice.php version 3.9.0 is out of date. The core version is 8.6.0
    masterstudy-child/woocommerce/notices/success.php version 3.9.0 is out of date. The core version is 8.6.0
    masterstudy-child/woocommerce/order/order-details-customer.php version 3.4.4 is out of date. The core version is 8.7.0
    masterstudy-child/woocommerce/order/order-details.php version 4.6.0 is out of date. The core version is 8.5.0
    masterstudy/woocommerce/order/tracking.php
    masterstudy/woocommerce/product-searchform.php
    masterstudy/woocommerce/single-product/add-to-cart/simple.php
    masterstudy-child/woocommerce/single-product/price.php
    masterstudy/woocommerce/single-product/product-image.php
    masterstudy/woocommerce/single-product/rating.php
    masterstudy/woocommerce/single-product/related.php
    masterstudy/woocommerce/single-product/review.php
    masterstudy/woocommerce/single-product/title.php
    masterstudy/woocommerce/single-product/up-sells.php
    masterstudy/woocommerce/single-product-reviews.php
    masterstudy/woocommerce/single-product.php
    masterstudy/woocommerce/content-product_cat.php
    
    Outdated Templates: ?
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: IN
    WooCommerce currency supported: –
    Advanced Card Processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    product-variation-management
    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    product-pre-publish-modal
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    product-custom-fields
    settings
    async-product-editor-category-field
    launch-your-store
    
    Daily Cron: ? Next scheduled: 2024-04-25 15:43:13 +05:30
    Options: ?
    Notes: 205
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 171
    Oldest: 2024-03-26 17:33:13 +0000
    Newest: 2024-04-25 11:18:54 +0000
    
    Failed: 33
    Oldest: 2023-04-30 12:14:08 +0000
    Newest: 2024-04-25 11:08:32 +0000
    
    Pending: 5
    Oldest: 2024-04-25 17:25:33 +0000
    Newest: 2024-04-27 08:14:11 +0000
    
    
    ### Status report information ###
    
    Generated at: 2024-04-25 18:33:26 +05:30

    Here is the system report from WooCommerce just in case it’s required. I can see a few WC templates are outdated. Could this be causing the issue? My developer said he tried replacing all template files but to no avail.

    Thread Starter ashrithau

    (@ashrithau)

    Update: Upon reverting back to WooCommerce 8.2.0 I could restore the Cart and Checkout functionality but with any version 8.3.0 and above the functionality breaks again. Please reply at the earliest and help me out here.

    I fear this could be the Blocks update to the Cart and Checkout flow but I’m not sure what I need to do to make my child theme work with the latest version of WooCommerce.

    • This reply was modified 7 months, 1 week ago by ashrithau.
    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Hello,

    According to the wp.org rules, it is not allow to discuss the theme related questions from the wp.org, as this section only for the LMS free plugin questions. If you have any new questions or need assistance with the theme’s default settings and options, please don’t hesitate to contact us by submitting a new support ticket at > [here]

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cart & Checkout Functionality Breaking with WP Bakery’ is closed to new replies.