Lightbox functionality issues

  • Resolved idrees97

    (@idrees97)


    7 months ago

    Hi

    After I configured a responsive menu for mobile display, all was great until I noticed when clicking on to a link to an image, the image pops up as it should using LightBox feature via Elementor however for some reason, the Responsive Menu plugin has changed this to open the image in a new tab. The issue does not replicate on a desktop. Any ideas to why this may have caused this?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello @idrees97,

    Thank you for taking the time to explain the problem you are having.

    I want to assure you that I’ve already escalated this matter to our development team. Rest assured, I’ll keep you updated as soon as I receive any updates from them.

    Your cooperation means a lot to us, and our team is committed to ensuring that your experience with us is as smooth as possible.

    Warm regards,
    RM Support Team

    Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello @idrees97,

    Thank you for your patience.

    Upon discussing this with our development team, they’ve suggested that to better understand the issue, they would need to view the website where it occurred. Would you be so kind as to share the website’s URL with us?

    Looking forward to your response.

    Warm regards,

    Sadiya

    Thread Starter idrees97

    (@idrees97)

    Hi, sorry for the late response.

    The URL is https://masjidehamzah.co.uk/

    From the hamburger menu, head to: Timetables>Latest timetable. This is where the issue occurs with presenting the image in a new tab as oppose to showing it on screen as it does via the desktop.

    Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello @idrees97 ,

    Thank you for sharing the URL with us. We truly appreciate your cooperation in resolving this issue.

    Below, we’ve included the JQuery code that should assist you in addressing the problem. Please feel free to?give it a try, and let us know how this works on your end.

    jQuery(‘#rmp-menu-item-744’).click(function(event) {
    event.preventDefault();
    });

    Kind regards,
    RM Support Team

    Plugin Support sadiyakhanam

    (@sadiyakhanam)

    Hello @idrees97,

    I hope you’re doing well.

    Since we haven’t heard back from you after, I’ll be marking this ticket as resolved for now. However, if you have any further questions or need additional assistance, please don’t hesitate to reach out.

    Thank you!

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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