Problem with Membership Levels on the New-Member Registration Page

  • Resolved gpmansfield

    (@gpmansfield)


    7 months, 1 week ago

    Hey there,

    I’m working on a WordPress site running the latest version of LearnDash with Paid Memberships Pro (PMP) and the Paid Memberships Pro – Courses for Membership Add On. I’ve connected PMP to my client’s Stripe account, and I’ve set up three membership levels in PMP: Free, Monthly, and Annual.

    All seemed to set up fine. But when I test the PMP registration page to create a ‘dummy’ member, there’s a glitch. That is, the plugin is defaulting to the same membership level for my ‘dummy’ member to check out with no matter which level — Free, Monthly, or Annual — I select. And it’s seemingly choosing the wrong one at random.

    If I select the Free membership, for example, the next page will wrongly confirm that I’ve selected the Monthly or Annual membership, and so forth.

    I’ve been trying to troubleshoot this by double checking the PMP membership-levels’ settings and deleting and recreating the membership levels. That didn’t help. And it’s not a theme conflict — I tested that — but it could be a plugins conflict. I don’t want to mess around disabling plugins and mess things up, however.

    Does anyone have any thoughts about what could be causing this and what the resolution might be?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to Paid Memberships Pro.

    I’ve visited https://grandioselaborer.mylearndash.com/membership-account/membership-checkout/?pmpro_level=11 however it seems to reflect correctly on my side – can you walk me through the steps on how to replicate this either on your site or on a local environment so that I can look further into this for you?

    Please can you provide us with your Site Health information for your WordPress site? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

    Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.

    The entire output of your Site Health is now copied to your clipboard. You can then paste it into the reply here.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter gpmansfield

    (@gpmansfield)

    Hi Jarryd,

Thanks very much for your response to my query about the membership levels not working correctly. 

To replicate the error I'm getting...
- Visit https://grandioselaborer.mylearndash.com/
- Select the 'Login' button.
- On the Login/Register pop-up page, select the 'Register an Account' button.
- On the Registration page, fill in the fields with dummy-member information.
- On the Membership-Levels page, click the 'Select' button to the right of the Free level. All being well, the Membership-Checkout page will correctly confirm that "You have selected the?Free?membership level." But if you then change your mind and hit the browser back button to return to the Membership-Levels page and select the Monthly or Annual level, the Membership-Checkout page will incorrectly confirm that "You have selected the?Free?membership level." It does not refresh to confirm a reselection of a different membership level. (Note: If you start in the very beginning by selecting the Monthly membership level, for example, and go back and choose, say, the Free membership, it will incorrectly confirm you selected the Monthly level, and so forth.)

I foresee this being an issue with some people who change their minds during the membership-level selection process. 

Here's the site health info you've asked for, below.  

Thanks in advance for your further help and suggestions!

Regards!
Greg






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pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-04-26 01:32:16) |
pmpro_cron_expiration_warnings (2024-04-26 01:32:17) |
pmpro_cron_admin_activity_email (2024-04-26 17:30:00) |
pmpro_cron_delete_tmp (2024-04-26 17:30:00) |
pmpro_cron_credit_card_expiring_warnings (2024-05-13 17:32:16) |
pmpro_license_check_key (2024-05-13 17:32:16)
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pmpro-gateway-env: Live/Production [live]
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Access to the 'Histamine Connection' course, printable resources, and some recipes.<\/p>",
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]
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},
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},
"12": {
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<strong>Access to all our courses, recipes, other resources, and one Office Hours block.<\/p>",
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pmpro-custom-templates:
pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
pmpro-htaccess-cache-usage: Off
pmpro-pages:
account: https://grandioselaborer.mylearndash.com/membership-account/
billing: https://grandioselaborer.mylearndash.com/membership-account/membership-billing/
cancel: https://grandioselaborer.mylearndash.com/membership-account/membership-cancel/
checkout: https://grandioselaborer.mylearndash.com/membership-account/membership-checkout/
confirmation: https://grandioselaborer.mylearndash.com/membership-account/membership-confirmation/
invoice: https://grandioselaborer.mylearndash.com/membership-account/membership-invoice/
levels: https://grandioselaborer.mylearndash.com/membership-account/membership-levels/
login: https://grandioselaborer.mylearndash.com/login/
member_profile_edit: https://grandioselaborer.mylearndash.com/membership-account/your-profile/
pmpro-library-conflicts: No library conflicts detected.
pmpro-current-site-url: https://grandioselaborer.mylearndash.com
pmpro-recorded-site-url: https://grandioselaborer.mylearndash.com
pmpro-pause-mode: Disabled<strong>
    Plugin Support Jarryd Long

    (@jarryd-long)

    Thanks so much for your feedback Greg, I was able to register and experience the same behavior. Visiting the site in incognito always shows the free level no matter what level has been chosen.

    There’s two things I’d recommend checking to look into as this is specific to your site:

    Caching

    Please try disabling the Object Cache Pro and Cache Enabler plugins and see if this

    Custom Code

    Do you have any custom code running on your site that perhaps changes or sets a default level or something similar?

    Kind Regards
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter gpmansfield

    (@gpmansfield)

    Hi Jarryd,

    Thank you very much for your suggestions. I didn’t set this WordPress site up; a colleague did. And I was wondering whether the cache plugins might be causing the problem but I didn’t want to overstep and disable them. But based on your suggestion I just disabled them both and it corrected the problem ??

    So, again, thank you very much for your time and attention on this … and have a great weekend!

    Greg

    Plugin Support Kim White

    (@kimwhite)

    Hello Greg,

    For help on setting up caching to work with PMPro, please see this post:
    https://www.paidmembershipspro.com/documentation/advanced/caching/

    All the Best,
    Kim White
    Support Engineer at Paid Memberships Pro

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Problem with Membership Levels on the New-Member Registration Page’ is closed to new replies.